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ae 17.0.1 crashes when importing PSD file

Community Beginner ,
Jan 08, 2020

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after updating to 2020 Ae version V 17.0.1
I'm facing problem now !
ae crashed every time i import PSD File !
before update it was working fine !

 

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ae 17.0.1 crashes when importing PSD file

Community Beginner ,
Jan 08, 2020

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after updating to 2020 Ae version V 17.0.1
I'm facing problem now !
ae crashed every time i import PSD File !
before update it was working fine !

 

Title edited by Mod.

TOPICS
Crash

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1.7K

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Jan 08, 2020 1
Adobe Employee ,
Jan 08, 2020

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Hi @Hamodiiq,

 

Thanks for reaching out. I see that After Effects is crashing when you try to import a PSD file.

Does it happen with all the PSD files? Please share your system specifications (CPU, GPU, RAM, OS).

Looking forward to your response.

 

Thanks,

Nishu

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Jan 08, 2020 0
Community Beginner ,
Jan 08, 2020

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Yes it happen with all PSD files

GPU GTX 1060

CPU i7 7700

RAM 16

Windows 10 November update

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Jan 08, 2020 0
Adobe Employee ,
Jan 14, 2020

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Sorry for the delayed response. Could you share one of the PSD files with us to check at our end?

 

Thanks,

Nishu

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Jan 14, 2020 0
New Here ,
Jan 19, 2020

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same happen with me ! 

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Jan 19, 2020 0
Community Beginner ,
Apr 18, 2020

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I didn't solve this, but here is what I found:

If you create an empty PSD, it let's me import it.
If I create text, it let's me import it.
If I add "drop shadow" in blending mode for the text, AE crashes when I try to import.
Even if I delete the "drop shadow" blending from the layer, AE crashes when I try to import.
It's only when I delete the text layer altogether that AE doesn't crash when I try to import.

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Apr 18, 2020 0
New Here ,
May 21, 2020

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Same! I found if the PSD text layer has an effect it will crash After Effects when importing or crash when opening a project from AE CC 2019 that has it already in the project. I just updated to the latest release and AE CC 2020 still crashes. Please fix ASAP.

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May 21, 2020 0
Martin99 LATEST
New Here ,
Jul 10, 2020

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Did you get it fixed? Same issue here, it's really frustrating

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Jul 10, 2020 0
New Here ,
May 04, 2020

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same here. simple import of PSD with few layers  - one of them text, crashes AE 2020

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May 04, 2020 0
New Here ,
May 06, 2020

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Yup! AE 17 crashes everytime when importing a psd. v16 it worked fine. Although it will sometimes crash when converting text to editble text in AE.

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May 06, 2020 0