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AE 17.1.1 crashes

Explorer ,
Jun 16, 2020

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What's wrong with the latest version of After Effects? It crashes randomly during I work: I can't play my animation, I can't add effects-it crashes all the time. How to figure it out? And why this release is soo bad?

 

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Crash, Freeze or hang, Performance

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AE 17.1.1 crashes

Explorer ,
Jun 16, 2020

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What's wrong with the latest version of After Effects? It crashes randomly during I work: I can't play my animation, I can't add effects-it crashes all the time. How to figure it out? And why this release is soo bad?

 

Topics

Crash, Freeze or hang, Performance

Views

97

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Adobe Employee ,
Jun 16, 2020

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Hi markmelnik,

 

Sorry for the frustrating experience with the new release. We're here to help.

Is it showing any crash report? Try uninstalling third-party plug-ins if you're using any. If that doesn't help, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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