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AE 17.5 crashing when using masks

New Here ,
Oct 22, 2020

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I have the same problem in diferent machines where i use After Effects. Everytime i try to draw a shape or create a mask it crashes immediatly. That is very bad for a software where masks are very used.

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AE 17.5 crashing when using masks

New Here ,
Oct 22, 2020

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I have the same problem in diferent machines where i use After Effects. Everytime i try to draw a shape or create a mask it crashes immediatly. That is very bad for a software where masks are very used.

TOPICS
Crash

Views

76

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Oct 22, 2020 1
Adobe Employee ,
Oct 22, 2020

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Hi José5EF5,

 

Sorry to hear that After Effects is crashing while you're trying to draw shapes or create masks.

  • What kind of computer and OS do you have?
  • Is it happening in all your projects?
  • Did you get any crash logs? If so, feel free to share them with us so that we can try to understand what's going on.

 

Thanks,

Rameez

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Oct 22, 2020 0
New Here ,
Nov 08, 2020

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Hi There

I am having the same problem. I was also talking to a colleague who is having this problem too.

I have a few crash logs. How do I upload them?

 

Regards

Michael

 

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Nov 08, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi José5EF5 & Michael5D55,

 

Sorry for the crash.

Looks like it's a bug. Please check out the following post and try the suggestion mentioned: https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/41764792-bug-pen-tool-cras...

Let us know if it's the same issue and I'd appreciate it if you could add your vote to the bug report.

 

Thanks,

Nishu

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Nov 09, 2020 0
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New Here ,
Nov 16, 2020

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Hi there

Similar problem. And this link doesn't work.

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Nov 16, 2020 0