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AE 2020 crashes at launch on MacBook Pro

New Here ,
Oct 06, 2020

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Basically, AE 2020 will crash at launch on my Macbook Pro.  I can provide the crash report if necessary.  The error message and system info are below.

Thanks for any help!

 

Error Message:

Adobe After Effects Alert

Last log message was: <4502764992> <DS> <5> GPU Sniffer result: 0
.

Generating crash log, which may take a few minutes.

 

System Info:

Adobe After Effects 2020 v17.1.4

MacBook Pro (15-inch, 2018)

macOS Catalina

v10.15.5 (19F101)

Processor: 2.6 GHz 6-Core Intel Core i7

Memory: 16 GB 2400 MHz DDR4

Graphics: Radeon Pro 560X 4 GB, Intel UHD Graphics 630 1536 MB

TOPICS
Crash, Error or problem, Freeze or hang

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AE 2020 crashes at launch on MacBook Pro

New Here ,
Oct 06, 2020

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Basically, AE 2020 will crash at launch on my Macbook Pro.  I can provide the crash report if necessary.  The error message and system info are below.

Thanks for any help!

 

Error Message:

Adobe After Effects Alert

Last log message was: <4502764992> <DS> <5> GPU Sniffer result: 0
.

Generating crash log, which may take a few minutes.

 

System Info:

Adobe After Effects 2020 v17.1.4

MacBook Pro (15-inch, 2018)

macOS Catalina

v10.15.5 (19F101)

Processor: 2.6 GHz 6-Core Intel Core i7

Memory: 16 GB 2400 MHz DDR4

Graphics: Radeon Pro 560X 4 GB, Intel UHD Graphics 630 1536 MB

TOPICS
Crash, Error or problem, Freeze or hang

Views

62

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

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You would need to wait for the updater from Adobe. Otherwise, would you try an older version like 2019?

 

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Oct 06, 2020 0
New Here ,
Oct 13, 2020

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Yeah, I've been using 2019.  Thanks!

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Oct 13, 2020 0