AE 2020 crashes while saving the project

New Here ,
Nov 26, 2019

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After the 2020 update, a (reasonably simple) project now has an issue where every time I adjust ANY keyframes or timing of clips and then attempt to save, AE will get stuck on "Saving 0%" before not responding and forcing me to force quit. I have tried purging all memory and disk cache, as well as copying all attributes into a brand new project but the issue remains. Anyone else had similar problems with a fix? Because right not AE is basically useless as I can't save any work. 

 

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Crash, Error or problem, FAQ, Freeze or hang, Performance

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AE 2020 crashes while saving the project

New Here ,
Nov 26, 2019

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After the 2020 update, a (reasonably simple) project now has an issue where every time I adjust ANY keyframes or timing of clips and then attempt to save, AE will get stuck on "Saving 0%" before not responding and forcing me to force quit. I have tried purging all memory and disk cache, as well as copying all attributes into a brand new project but the issue remains. Anyone else had similar problems with a fix? Because right not AE is basically useless as I can't save any work. 

 

Title edited by Mod

TOPICS
Crash, Error or problem, FAQ, Freeze or hang, Performance

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1.1K

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Nov 26, 2019 3
Contributor ,
Nov 26, 2019

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There have clearly been a lot of issues with the recent update. We here would all love to help and fix any bugs you find, but you have to provide us with more information, such as your OS, version of AE, hardware specs, screenshots, and anything else. It's very hard for us to solve a problem without any information!

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Nov 26, 2019 1
New Here ,
Nov 24, 2020

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Wow helpful

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Nov 24, 2020 0
Adobe Employee ,
Nov 27, 2019

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Hi there,

 

We're sorry to hear that. Ideally, saving the project should not make any application crash. In addition to the information asked by @Nathan_Lovell_52 above, I'd like to know more details:

 

  • Does the application crash while saving to any particular location?
  • Have you tested multiple projects?
  • What happens when you choose File > Save As instead of File > Save? (just for troubleshooting)

 

Looking forward to a response.

 

Thanks,

Shivangi

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Nov 27, 2019 0
Community Beginner ,
Jul 18, 2020

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It is happening the same thing with me if I save a project for the first time, or try to import a file,

AE crashes on me and I can't work anymore, for weeks !! tried everything, but submitting a ticket, already.

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Jul 18, 2020 1
New Here ,
Jan 10, 2021

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Did you ever get this fixed? I'm having the same issue.

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Jan 10, 2021 0
New Here ,
Nov 07, 2020

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I'm having the exact same issue. Hit save and it freezes on "Saving project... 0% complete" 

Running Windows 10 Version 10.0.18362 

Abode AE 2020

-

Note: Sometimes the save goes through, but a lot of times it crashes the program 

sallybrabbit_0-1604787845320.png

 

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Nov 07, 2020 1
New Here ,
Jan 10, 2021

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Same! I'm going nuts - for a week and a half I cant work on and save any files without this box appearing, forcing me to quit. I have reinstalled and cleared cache, saving in different locations - bothing is working - help!

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Jan 10, 2021 0
New Here ,
Dec 02, 2020

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Same problem here! Ae start to save automatically (not auto save activated) and stuck on 0%

it creates a file double as shown in the screenshot

Please help!

AE CC2020 17.5.0

Running on iMac Pro 2017

Catalina vers 10.15.7

 

 

 

Schermata 2020-12-02 alle 22.37.15.png

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Dec 02, 2020 0