AE 2020 / Mac Pro 2019 Crash on launch issues

[DavidJackson]

Anyone else experiencing any craashes after the latest CC2020 AE update. Since doing it, i've had about 9 crashes. These usually follow the system waking up from sleep. As soon as AE launches, it opens, stutters. entire system sticks, non responsive, eventually crahsing and restarting.

Mac Pro 2019, 16-core 192gb RAM, GPU W5700X

I thought it may be just a system bug, however i'd been using the sytem for a few hours after this particular sleep. Doing data backup. replying to emails etc. It was only when i hit launch AE i instantly had the issue. It's incredibly annoying.

[Rick Gerard]

Are you on Catalina? No problems at all with OSX 10.14.6

[DavidJackson]

10.15.4 here. Makes no sense not to keep Catalina upto day with the issues 

[Rick Gerard]

1 32-bit line of code in any portion of any app, plug-in, or extension and you have problems with Catalina. It is in the documentation. Only AE 2020 is supposed to be capable. I can't take the chance because of the documentation and warning I read on the Apple site and the fact that Adobe products comprise only about 60% of my toolbox. To me, it makes no sense to run a system update when a lot of the tools I need to do my job are not yet claiming 100% Catalina compatibility. Apple should not have locked out all 32-bit code. There should have been a back door or module that could have kept compatibility. 

I would suggest that you uninstall all adobe apps, delete all preferences, even run the Adobe Cleaner tool and start over with a fresh, clean, install. Then slowly start adding back your 3rd party effects, extensions, and scripts.

[DavidJackson]

I appreciate the reply. The fact that I've had no issues at all until this update is frustrating.  Yes there have been some plugins which are 32bit, but the OS physically doesn't allow them to be installe. It doesn't make sense why it would crash after it wakes from sleep but not when the system starts up, I've been using it all week, the system and AE, and only got the crash when ae starts after a sleep. And I can't be sure it's 100% of the time. Will yeah it more today. This isn't any other adobe app I don't think. I'll have to finish the live projects before I can do this. It's a faff. 

[nishu_kush]

Hi there,

Sorry for your issue with After Effects.

As Rick suggested, I'd recommend using the cleaner tool to uninstall After Effects and installing it again.

Let us know if it helps.

Thanks,

Nishu

[DavidJackson]

unfortuanetly it's not just AE. After doing more testing over the last few days, after every sleep on launch of a CC app the system crashes. InDesign this moring. And Ae just now.

Snippit of the Panic here. The system becomes suggish, unresponsive eventaully forcing a restart.

Panic(CPU 16, time 4422032430747): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff816d432b20, spinlock owner: 0xffffff81727bf000, current_thread: 0xffffff81727bf000, spinlock_owner_cpu: 0x10
RAX: 0x000000000000034d, RBX: 0x00000000000000bc, RCX: 0x00000000000000ad, RDX: 0x000000bd00000000
RSP: 0xffffff92f4ea0e60, RBP: 0xffffff92f4ea0ea0, RSI: 0x00000000000000bc, RDI: 0xffffff8010ca1780
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x000000bd8fcf1762, R13: 0xffffff81727bf000, R14: 0xffffff8010ca1780, R15: 0xffffff8010ca1780
RFL: 0x0000000000000083, RIP: 0xffffff8010333a70, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 16), Frame : Return Address
0xffffff92f4ea0d10 : 0xffffff8010449e8b
0xffffff92f4ea0d60 : 0xffffff80102c5d47
0xffffff92f4ea0ea0 : 0xffffff801034420b
0xffffff92f4ea0ed0 : 0xffffff801034428c
0xffffff92f4ea0f20 : 0xffffff80104537de
0xffffff92f4ea0f60 : 0xffffff80104526f3
0xffffff92f4ea0f80 : 0xffffff8010449e8b
0xffffff92f4ea0fd0 : 0xffffff80102c5bed
0xffffff930be9bee0 : 0xffffff80108265e9
0xffffff930be9bf10 : 0xffffff8010823254
0xffffff930be9bf40 : 0xffffff80109870b7
0xffffff930be9bfa0 : 0xffffff80102c6206

BSD process name corresponding to current thread: After Effects
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19F96

Kernel version:
Darwin Kernel Version 19.5.0: Thu Apr 30 18:25:59 PDT 2020; root:xnu-6153.121.1~7/RELEASE_X86_64
Kernel UUID: 7B7F06EE-1B75-345E-B898-2FD4FEC20F0D
Kernel slide: 0x0000000010000000
Kernel text base: 0xffffff8010200000
__HIB text base: 0xffffff8010100000
System model name: MacPro7,1 (Mac-27AD2F918AE68F61)

[DavidJackson]

So a little time has passed since my first post. I'ver removed everything and reinstalled. And i'm still getting crashes when launching CC after the system has been asleep. Ironically not every time. But this moring, after the system being asleep all evening - it's done it as soon as i launch. AE in this case. 

Here is the latest panic: 

mp_kdp_enter() timed-out on cpu 4, NMI-ing

mp_kdp_enter() NMI pending on cpus: 0 2 4 6 8 10 12 13 14 16 17 18 20 22 24 25 26 28 29 30

mp_kdp_enter() timed-out during locked wait after NMI;expected 32 acks but received 13 after 22552154 loops in 1596000000 ticks

panic(cpu 4 caller 0xffffff801124aa3a): Kernel trap at 0xffffff8011253104, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000015d28000, CR4: 0x00000000003626e0

RAX: 0x0000000000000000, RBX: 0xffffffd331e73c70, RCX: 0x0000000000000004, RDX: 0xffffff801192d19d

RSP: 0xffffff92f5d18e38, RBP: 0xffffff92f5d18f80, RSI: 0x0000000000000100, RDI: 0xffffff92f5d18e60

R8:  0x000032fb197c3059, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000004

R12: 0x0000000000000008, R13: 0xffffff8011a0f300, R14: 0xffffff92f5d18e60, R15: 0xffffffd331e73c70

RFL: 0x0000000000010046, RIP: 0xffffff8011253104, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 4, VF: 5

Backtrace (CPU 4), Frame : Return Address

0xffffff92f5d18890 : 0xffffff801111f5cd 

0xffffff92f5d188e0 : 0xffffff8011258b05 

0xffffff92f5d18920 : 0xffffff801124a68e 

0xffffff92f5d18970 : 0xffffff80110c5a40 

0xffffff92f5d18990 : 0xffffff801111ec97 

0xffffff92f5d18a90 : 0xffffff801111f087 

0xffffff92f5d18ae0 : 0xffffff80118c27cc 

0xffffff92f5d18b50 : 0xffffff801124aa3a 

0xffffff92f5d18cd0 : 0xffffff801124a738 

0xffffff92f5d18d20 : 0xffffff80110c5a40 

0xffffff92f5d18d40 : 0xffffff8011253104 

0xffffff92f5d18f80 : 0xffffff8011249e8b 

0xffffff92f5d18fd0 : 0xffffff80110c5bed 

0xffffffd331e73e00 : 0xffffff801113e4f3 

0xffffffd331e73e40 : 0xffffff8011141b3a 

0xffffffd331e73ea0 : 0xffffff801114170b 

0xffffffd331e73f10 : 0xffffff801113fc2f 

0xffffffd331e73f60 : 0xffffff8011116e5b 

0xffffffd331e73fa0 : 0xffffff80110c5a0c 

BSD process name corresponding to current thread: kernel_task

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:

19F101

Kernel version:

Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64

Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF

Kernel slide:     0x0000000010e00000

Kernel text base: 0xffffff8011000000

__HIB  text base: 0xffffff8010f00000

System model name: MacPro7,1 (Mac-27AD2F918AE68F61)

System shutdown begun: NO

System uptime in nanoseconds: 56055052856278

last loaded kext at 56022433922524: com.lacie.driver.mvumi 1.3.21 (addr 0xffffff7f94ce6000, size 40960)

last unloaded kext at 56014243094049: |IOSCSIParallel!F 3.0.0 (addr 0xffffff7f95123000, size 65536)

loaded kexts:

com.lacie.driver.mvumi 1.3.21

com.getdropbox.dropbox.kext 1.11.0

>AudioAUUC 1.70

>!ATopCaseHIDEventDriver 3430.1

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@kext.AMDRadeonServiceManager 3.0.9

>!AGraphicsDevicePolicy 5.2.4

@fileutil 20.036.15

@AGDCPluginDisplayMetrics 5.2.4

>!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.5f6

>AGPM 111.4.4

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>pmtelemetry 1

@Dont_Steal_Mac_OS_X 7.0.0

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[DavidJackson]

@Nishu - Any thoughts? Still present after full clean reinstall of CC?

[DavidJackson]

So another update. i removed all of CC last night. Ran the cleaner. After alot of issue installing CC again, and logging in. Countelss errors on logging in. Locking my account. Useless support telling me i had to wait for 5 HOURS for it to reset which is jus absurd for a professional service.  I ran the photoshop installer, and it let me login. Such stupid issues. I installed AE. And what i found mind blowing is that AE opened and remembered all of the prpojects i'd been working on. When i checked the preferenced, it rememebred all of everything. forgive my ignorance, but when i speficially deleted the preferences, asked it to remove everything - shouldn't this have acted as  a brand new installation? I don't get it. What am i mising. Currently waiting to see if i get the crashes again.

[Armstrong Grafik Design]

Do you still have this Problem? I´ve got exactly the same issue(s) on my Mac Pro 2019 (same GPU) and nearly the same Setup. After WakeUp from Sleep my Mac Pro crashes immediately by starting Adobe CC Applications.

I´ve got that Problem for month now and can´t find any solution. I´ve tried everything (reset PRAM and so on) and even a fresh install did not changed anything.  Sometimes it´s get better, for example closing every Adobe App before sleep, but after some days the Issues occurred again…

[wateye]

The same to me

I'm using AE 2020

waiting lauch the AE it crash and restrart

saids 9 errors:

9 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC6_STATUS(0x419): 0xfe0000000100110a
IA32_MC6_ADDR(0x41a): 0x000000011809a080
IA32_MC6_MISC(0x41b): 0x0000055084000086
IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
IA32_MC7_MISC(0x41f): 0x0000051084000086
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC6_STATUS(0x419): 0xfe0000000100110a
IA32_MC6_ADDR(0x41a): 0x000000011809a080
IA32_MC6_MISC(0x41b): 0x0000055084000086
IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
IA32_MC7_MISC(0x41f): 0x0000051084000086
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC6_STATUS(0x419): 0xfe0000000100110a
IA32_MC6_ADDR(0x41a): 0x000000011809a080
IA32_MC6_MISC(0x41b): 0x0000055084000086
IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
IA32_MC7_MISC(0x41f): 0x0000051084000086
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC6_STATUS(0x419): 0xfe0000000100110a
IA32_MC6_ADDR(0x41a): 0x000000011809a080
IA32_MC6_MISC(0x41b): 0x0000055084000086
IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
IA32_MC7_MISC(0x41f): 0x0000051084000086
mp_kdp_enter() timed-out on cpu 3, NMI-ing
mp_kdp_enter() NMI pending on cpus: 0 1 2
mp_kdp_enter() timed-out during locked wait after NMI;expected 4 acks but received 1 after 7092026 loops in 1104000000 ticks
panic(cpu 3 caller 0xffffff800364b27c): "Machine Check at 0x00000001158f6650, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000010ab51000, CR3: 0x000000015d90d0e0, CR4: 0x00000000003626e0\n" "RAX: 0x0000000116704d28, RBX: 0x00007ffeefbf3e20, RCX: 0x0000000116704fd0, RDX: 0x00007ffeefbf3d70\n" "RSP: 0x00007ffeefbf3d48, RBP: 0x00007ffeefbf3d80, RSI: 0x00007ffeefbf3e20, RDI: 0x0000600003525600\n" "R8: 0x00007ffeefbf3c30, R9: 0x00007ffeefbf3e70, R10: 0x0000000000000c50, R11: 0x0000000117b89725\n" "R12: 0x00007ffeefbf3e20, R13: 0x0000000000000000, R14: 0x00007ffeefbf3eb8, R15: 0x00007ffeefbf3ff8\n" "RFL: 0x0000000000000206, RIP: 0x00000001158f6650, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.121.1/osfmk/i386/trap_native.c:168
Backtrace (CPU 3), Frame : Return Address
0xffffff811863bbe0 : 0xffffff800351f5cd
0xffffff811863bc30 : 0xffffff8003658b05
0xffffff811863bc70 : 0xffffff800364a68e
0xffffff811863bcc0 : 0xffffff80034c5a40
0xffffff811863bce0 : 0xffffff800351ec97
0xffffff811863bde0 : 0xffffff800351f087
0xffffff811863be30 : 0xffffff8003cc27ec
0xffffff811863bea0 : 0xffffff800364b27c
0xffffff811863bf90 : 0xffffff8003cc2958
0xffffff811863bfa0 : 0xffffff80034c629f

BSD process name corresponding to current thread: After Effects
Boot args: -v darkwake=1 nv_disable=1 dart=0 -cdfon -disablegfxfirmware lilucpu=9

Mac OS version:
19F96

Kernel version:
Darwin Kernel Version 19.5.0: Thu Apr 30 18:25:59 PDT 2020; root:xnu-6153.121.1~7/RELEASE_X86_64
Kernel UUID: 7B7F06EE-1B75-345E-B898-2FD4FEC20F0D
Kernel slide: 0x0000000003200000
Kernel text base: 0xffffff8003400000
__HIB text base: 0xffffff8003300000
System model name: MacBookPro13,1 (Mac-473D31EABEB93F9B)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 289502820207
last loaded kext at 51713280287: com.github.osxfuse.filesystems.osxfuse 3.10.6 (addr 0xffffff7f87bf4000, size 110592)
loaded kexts:
com.github.osxfuse.filesystems.osxfuse 3.10.6
me.kishorprins.VoodooInput 1.0.5
com.intel.driver.EnergyDriver 3.5.5
com.alexandred.VoodooI2CHID 1

[brnozrkn]

My problem resolved after clean windows install, but AE updated to 17.1.2 version in the meantime as well so both might have been solved my problem.