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AE 2020 preview unusable

Contributor ,
Mar 11, 2020

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I'm having to roll back AE from 17 to 16 AGAIN because of an unusable product. Preview in 17.0.4 is SLOW and buggy (won't stop on spacebar press, just keeps going until it completely cycles through the comp). Come on, Adobe! Stop releasing garbage products into the wild! Your QC needs some QC!

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Error or problem, Freeze or hang, Performance, Preview

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AE 2020 preview unusable

Contributor ,
Mar 11, 2020

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I'm having to roll back AE from 17 to 16 AGAIN because of an unusable product. Preview in 17.0.4 is SLOW and buggy (won't stop on spacebar press, just keeps going until it completely cycles through the comp). Come on, Adobe! Stop releasing garbage products into the wild! Your QC needs some QC!

TOPICS
Error or problem, Freeze or hang, Performance, Preview

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151

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Mar 11, 2020 1
Adobe Employee ,
Mar 13, 2020

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Hi there,

 

Sorry for your issue with After Effects.

Could you share your system specifications (CPU, GPU, RAM, OS)? Try resetting the preferences of After Effects version 17 and check if it helps: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it brings any change.

 

Thanks,

Nishu

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Mar 13, 2020 0
Contributor ,
Mar 13, 2020

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MacBook Pro 15", 2018; 2.9 GHz Intel Core i9; 32GB 2400 MHz DDR4; Radeon Pro 560X 4 GB + Intel UHD Graphics 630 1536 MB; Mojave 10.14.6

 

Also have a well specced Mac Pro (2019) That AE and PP 2020 won't even launch on. But that's another ticket...

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Mar 13, 2020 0
New Here ,
Jun 16, 2020

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Having the same issues.  Resetting the preferences didn't help. 

 

2.4 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 8 GB

64 GB 2667 MHz DDR4

Intel UHD Graphics 630 1536 MB

10.15.5 (19F101)

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Jun 16, 2020 0
fajota LATEST
Community Beginner ,
Jun 16, 2020

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I'm going crazy with this preview bug

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Jun 16, 2020 0