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Ae black screen and rainbow wheel when opening app

New Here ,
Aug 26, 2020

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Whenever I open AE CC 2020, my mac will go black and i'll get the rainbow wheel of death. then when the app loads i am unable to move the screen and the top is cut off. Very confusing.

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Crash, Error or problem, Freeze or hang, Scripting

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Ae black screen and rainbow wheel when opening app

New Here ,
Aug 26, 2020

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Whenever I open AE CC 2020, my mac will go black and i'll get the rainbow wheel of death. then when the app loads i am unable to move the screen and the top is cut off. Very confusing.

TOPICS
Crash, Error or problem, Freeze or hang, Scripting

Views

35

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 26, 2020 0
Most Valuable Participant ,
Aug 26, 2020

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Without exact info we can't tell you why it may behaving this way. Just saying that it's a Mac is not good enough.

 

Mylenium

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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my mac is the MacBook Pro (16-inch, 2019) verison 10.15.6 . My after effects is the most current update.

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Aug 26, 2020 0