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AE can't write to font cache dir

Explorer ,
Sep 09, 2020

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Just updated Photoshop to 21.2.3 and now AE 2020  17.1.3 does not start, nor does AE 2019. After starting AE reports:

 

can't write to font cache dir (AE 2019 AE 2020)

string memory leak (AE 2019)

unexpected failure (AE 2019 AE 2020)

 

Win 10 pro 1909

 

Very annoying failure as it breaks production deadlines. Suggestions to fix this other then completely reinstalling adobe cc would be greatly appreciated.

Adobe Community Professional
Correct answer by ToolfarmJP | Adobe Community Professional

The cause sounds like the permission of the folder. Would you launch After Effects by Administrator (right-click and choose Run as administrator)?

 

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AE can't write to font cache dir

Explorer ,
Sep 09, 2020

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Just updated Photoshop to 21.2.3 and now AE 2020  17.1.3 does not start, nor does AE 2019. After starting AE reports:

 

can't write to font cache dir (AE 2019 AE 2020)

string memory leak (AE 2019)

unexpected failure (AE 2019 AE 2020)

 

Win 10 pro 1909

 

Very annoying failure as it breaks production deadlines. Suggestions to fix this other then completely reinstalling adobe cc would be greatly appreciated.

Adobe Community Professional
Correct answer by ToolfarmJP | Adobe Community Professional

The cause sounds like the permission of the folder. Would you launch After Effects by Administrator (right-click and choose Run as administrator)?

 

TOPICS
Error or problem

Views

33

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 09, 2020 0
Adobe Community Professional ,
Sep 09, 2020

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The cause sounds like the permission of the folder. Would you launch After Effects by Administrator (right-click and choose Run as administrator)?

 

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Sep 09, 2020 1
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Explorer ,
Sep 09, 2020

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You are right, thank you very much for this helpful tip ToolfarmJP

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Sep 09, 2020 0