Highlighted

Ae crash icon

New Here ,
Jun 17, 2020

Copy link to clipboard

Copied

While i open ae a crash file appears on desktop. And when i create composition its like full green like in repaired tv. And it closes you can see a crash file outside name ae fx exe crash file. This happened when i updated graphics driver to use element to 3d. If i disable graphics driver it works fine but i cant use element 3d.

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Ae crash icon

New Here ,
Jun 17, 2020

Copy link to clipboard

Copied

While i open ae a crash file appears on desktop. And when i create composition its like full green like in repaired tv. And it closes you can see a crash file outside name ae fx exe crash file. This happened when i updated graphics driver to use element to 3d. If i disable graphics driver it works fine but i cant use element 3d.

Views

54

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 17, 2020 0
Adobe Employee ,
Jun 18, 2020

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out.

The preview issue can be resolved by installing a previous version of the Intel GPU driver.

For the crash issue, does it crash every time or randomly? Also, could you share the file it creates on the desktop?

Looking forward to your response.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 18, 2020 0
Adi6 LATEST
New Here ,
Jun 18, 2020

Copy link to clipboard

Copied

If i turn the graphics driver off. It works fine. But while it is off. I
cant use element 3d and mocha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 18, 2020 0