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Ae crash icon

New Here ,
Jun 17, 2020 Jun 17, 2020

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While i open ae a crash file appears on desktop. And when i create composition its like full green like in repaired tv. And it closes you can see a crash file outside name ae fx exe crash file. This happened when i updated graphics driver to use element to 3d. If i disable graphics driver it works fine but i cant use element 3d.

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hi there,

 

Thanks for reaching out.

The preview issue can be resolved by installing a previous version of the Intel GPU driver.

For the crash issue, does it crash every time or randomly? Also, could you share the file it creates on the desktop?

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 18, 2020 Jun 18, 2020

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If i turn the graphics driver off. It works fine. But while it is off. I
cant use element 3d and mocha

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