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Hi, I really hope someone can help because adobe support is non-existent.
Current AE is up to date 17.1.4 and screenshot shows my computer
I started a new project a few days ago and it started crashing repeatedly. It's very simple. Just 2 comps with shape layers. I imported a couple of video clips and png's originally. When troubleshooting with Abobe they had me import my project into a new project and they had me reset my preferences. Did not help.
Today I started a brand new project and only imported 4 png's and it started again. The only effects I'm using on any layer are fill and roughen edges. That's it. So, I uninstalled and reinstalled AE tonight. Deleted png's. Imported project into new one. And still crashed.
I don't know what to do. My other much more complicated project is fine. Zero problems.
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Just use a process of elimination.
Turn of GPU acceleration.
Convert PNGs to PSDs efore importing.
Apply effects one by one and test extensively before adding another.
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I just remade part of the project. imported nothing. seemed good. and then about 45 min later, crash. It's when I'm working on a bunch of rectangular shapes. it seems like it must be that. But only 2 nulls that control color and a bunch of rectangles.
Is there any way it could be either
1. the shapes' fills point to one of the two nulls (each having a fill effect), OR
2. the expression I have for anchor point?
Those seem like ridiculous things to cause this, but there's NOTHING else going on in the project. : (
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Hi derekl4507163,
Sorry for the After Effects crash issue.
Please check if After Effects is generating any crash report. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput...
Also, are you using any third-party plug-ins? If so, try removing them and see if that brings any change.
Let us know how it goes.
Thanks,
Nishu
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I told support i had crash logs. Uploaded them. And then no one responded for the rest of the day. I have them; I don't know how to make that help me. Unless someone can look at them.