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AE Crashing When Using Paint

Community Beginner ,
Apr 17, 2020

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I am trying to paint on a layer. Wehn i double click on it and get the window view where I paint, the blue bar under it (render) gets stuck. Then it goes berzerk and flashes  Sometimes that blue busy circle stalls and I have to re-boot AE.

I do have about 100 strokes on the layer.

 

My Cache is clear, hard drive and memory and CPU and GPU are not taxed. Why would this happen?

 

Thanks.

 

System Specs:

W10 Pro, 64

Intel i7 6700K;

MSI Z170A Gaming M3;

G.SKILL TridentZ Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAMl

MSI GeForce GTX 1050

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AE Crashing When Using Paint

Community Beginner ,
Apr 17, 2020

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I am trying to paint on a layer. Wehn i double click on it and get the window view where I paint, the blue bar under it (render) gets stuck. Then it goes berzerk and flashes  Sometimes that blue busy circle stalls and I have to re-boot AE.

I do have about 100 strokes on the layer.

 

My Cache is clear, hard drive and memory and CPU and GPU are not taxed. Why would this happen?

 

Thanks.

 

System Specs:

W10 Pro, 64

Intel i7 6700K;

MSI Z170A Gaming M3;

G.SKILL TridentZ Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAMl

MSI GeForce GTX 1050

TOPICS
Error or problem

Views

135

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Apr 17, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hi @jimlolo,

 

Sorry for your issue. We'd need more information to troubleshoot the issue properly.

What are the details of the footage you are working with (frame rate, frame size, format/codec)? Is it happening with a particular project or all of them? Also, check if you can find any crash logs: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput...

Let us know.

 

Thanks,

Nishu

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Apr 20, 2020 0
Community Beginner ,
Apr 23, 2020

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It is happening only in 1 project. I do have about 300 paint strokes and 400 clone painting strokes, but they are spread out over the 1 minute video. It seems just to take forever to display 1 frame to the next. The frames where it happens seem to only have 4-5 strokes per frame.

 

Framew rate is 25/sec, size 444x250.

 

Seems no crash logs.

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Apr 23, 2020 0
Adobe Employee ,
Apr 24, 2020

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Thanks for sharing the details. Could you try changing the Renderer to Mercury Software Only from File > Projects Settings? If that doesn't help, try importing your project into a new one and see if it helps. Also, I would suggest lowering the preview resolution.

Let us know how it goes. 

 

Thanks,

Nishu

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Apr 24, 2020 0