Well, all your characters in the file name appear as question marks in the info panle, so the logical thing to do is to rename your file to something AE can handle when installed in a western language. Other than that you may want to check the advanced settings for the text composer in the preferences/ character panel to enable support for alternate languages where possible.
the issue is not in in file name , when i try click on ( import file ) AE show this massage before i choose any file
and i will check AE advanced settings .
thanks for trying help me but i do all steps in link that u send but no change 😞
That's not ideal.
Could you share the exact version of After Effects you're using? Also, your system specifications (CPU, GPU, RAM, OS). Please try launching After Effects as Administrator and see if that brings any change.
Let us know.
Hi Mo Reda,
Please try installing the After Effects beta release and check if you're still getting the same issue. Open the Creative Cloud desktop app and click Beta apps on the left.
Let us know the outcome.