Thanks for reaching out.
Are you using any third-party plug-ins for After Effects? If yes, remove them temporarily and check if you are able to launch After Effects properly.
Here's the location where to find the plug-ins folder: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore
Let us know if it helps.
Same problem here. iMac Pro 8 core Vega56. After clean reïnstal AE still the same problem ... Nothing in the mediacore folder ... ??
When I'm going back to version CC2019 - no problems.
Threw everything from adobe away - support files etc. Did an install from scratch - Installed only AE and Media encoder. Bug persists. ;-(
Hi Nishu - been busy on set, I'll apply your suggestion asap. The real weird thing is that once I wrote the report, I changed one practise. I have an iMac running AE and a Mac Pro running Flame and they are connected on a mini network. Each time I have needed AE over the past few days, I also needed Flame so both machines were powered prior to launching AE. It may well be just luck but with both machines powered AE launched correctly. Maybe it's just one of those things where you call the techo and the machine won't repeat the problem. But I will run a few more tests over the next few days.
My iMac is not running Catalina as I heard AE was not optomised as yet for Catalina... is that the case?
Finally got back onto AE and for a few days the problem seemed to go away... today it's happening again so I followed your advice and unfortuanetly that didn't make any difference. The only work around seems to be to reboot each time it happens which is an absolute pain. Any other ideas?
Yes I run other 3rd Party apps from - Red Giant & Video Copilot - but essentailly I was using those apps before using AE 2020 and all was fine. So surely this is a bug in AE?
I found in my case the problem. Motion 3. In /Library/Application Support/Adobe/CEP/extensions/com.mtmograph.motion-next. If you throw away the com.mtmograph it works fine ... . I threw also away a cache file. This seems to be the problem. I'll try to find out which one I threw away ... It was somewhere buried deep in application support ...
Probably it was this cache file: /Library/Application Support/Adobe/Adobe PCD/cache
Still no luck. After a while it re-occurs.