AE Preview not playing. Is it my hardware?

[Bettybhatchett]

Hi - I'm new to AE and want to get started but when I open AE 2020 the view panel is running out of the frame (to the right). The main screen stays static. As seen in the image below (bottom right corner is playback and it is out of frame so I cant see what I'm doing)

I also get 'Display Acceleration Disabled' notificaion.

Is this a hardware issue?

I have the following installed at the moment:

NVIDIA GeForce GT 650M 512 MB

Intel HD Graphics 4000 1536 MB

[angie_taylor · Accepted solution]

This is a known bug which the team are working on fixing. Meanwhile, please revert back to using the previous version which can be installed via the Adobe CC app 🙂

[Bettybhatchett]

Thanks I'll give that a go now