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AE saying my integrated graphics is unsupported

New Here ,
Mar 05, 2020

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HI,
I have a i7 4790k (4th gen) with HD graphics 4600 on chip
and a gtx1060 graphics card in my PC (windows 10)

Lately AE has been giving me the system compatibility report warning that my HD 4600 (intel on chip) is an unsupported driver, I updated to latest driver via download (gee thanks windows auto update)

My question is two fold:
1) why is this happening? I know AE can use the HD graphics for quickview(?) or whatever its called
2) does this mean its not using my GTX 1060?

Thanks so much...

log below (if allowed)

System Components:

Operating System Windows v.10.0.18363.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 4600 v.20.19.15.5107
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA GeForce GTX 1060 6GB v.26.21.14.4219
----------------------------------------------------------------------------
No conflicts to report.

Audio Focusrite USB Audio v.4.63.24.564
----------------------------------------------------------------------------
No conflicts to report.

Audio Focusrite USB MIDI v.4.63.24.564
----------------------------------------------------------------------------
No conflicts to report.

Audio Intel(R) Display Audio v.6.16.0.3208
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA High Definition Audio v.1.3.38.21
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek High Definition Audio v.6.0.1.7535
----------------------------------------------------------------------------
No conflicts to report.

Audio teVirtualMIDI - Virtual MIDI Driver x64 v.1.2.11.41
----------------------------------------------------------------------------
No conflicts to report.

Network Intel(R) Ethernet Connection I217-V v.12.17.10.8
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 62
GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1060 6GB
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1060 6GB supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) HD Graphics 4600 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 442.19 26.21.14.4219
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
Size: (0, 0, 1920, 1200)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 442.19 26.21.14.4219
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
Size: (1920, 0, 1680, 1050)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1060 6GB
Vendor: NVIDIA
Integrated: 0
Capability: 6.1
Driver: 10.2
Total Video Memory: 6144MB
OpenCL Device 1 -
Name: Intel(R) HD Graphics 4600
Vendor: Intel
Integrated: 1
Capability: 1.2
Driver: 1.2
Total Video Memory: 1629MB
GPU Sniffer result: 62


____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 00000000296E74E8
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1060 6GB
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1060 6GB supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) HD Graphics 4600 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

____________________________________________________________________________

Debug database settings:
AEDebugDatabaseVersion: Current: 2 Default: 0
AEResolveQTDataRefs: Current: true Default:
Enable_Theme_Colorizing: Current: false Default:
LegacyQTCodecsAndGamma: Current: false Default:

____________________________________________________________________________

Notable Preferences:
Enable hardware decoding: 1
Last used renderer name: Not set (will use default value)
Enable display color management: Not set (will use default value)
Enable Extended Dynamic Range Monitoring: Not set (will use default value)
Write clip markers to XMP: Not set (will use default value)
Enable growing files: Not set (will use default value)
Missing font replacement: Not set (will use default value)

 

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AE saying my integrated graphics is unsupported

New Here ,
Mar 05, 2020

Copy link to clipboard

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HI,
I have a i7 4790k (4th gen) with HD graphics 4600 on chip
and a gtx1060 graphics card in my PC (windows 10)

Lately AE has been giving me the system compatibility report warning that my HD 4600 (intel on chip) is an unsupported driver, I updated to latest driver via download (gee thanks windows auto update)

My question is two fold:
1) why is this happening? I know AE can use the HD graphics for quickview(?) or whatever its called
2) does this mean its not using my GTX 1060?

Thanks so much...

log below (if allowed)

System Components:

Operating System Windows v.10.0.18363.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 4600 v.20.19.15.5107
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA GeForce GTX 1060 6GB v.26.21.14.4219
----------------------------------------------------------------------------
No conflicts to report.

Audio Focusrite USB Audio v.4.63.24.564
----------------------------------------------------------------------------
No conflicts to report.

Audio Focusrite USB MIDI v.4.63.24.564
----------------------------------------------------------------------------
No conflicts to report.

Audio Intel(R) Display Audio v.6.16.0.3208
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA High Definition Audio v.1.3.38.21
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek High Definition Audio v.6.0.1.7535
----------------------------------------------------------------------------
No conflicts to report.

Audio teVirtualMIDI - Virtual MIDI Driver x64 v.1.2.11.41
----------------------------------------------------------------------------
No conflicts to report.

Network Intel(R) Ethernet Connection I217-V v.12.17.10.8
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 62
GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1060 6GB
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1060 6GB supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) HD Graphics 4600 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 442.19 26.21.14.4219
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
Size: (0, 0, 1920, 1200)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 442.19 26.21.14.4219
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
Size: (1920, 0, 1680, 1050)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1060 6GB
Vendor: NVIDIA
Integrated: 0
Capability: 6.1
Driver: 10.2
Total Video Memory: 6144MB
OpenCL Device 1 -
Name: Intel(R) HD Graphics 4600
Vendor: Intel
Integrated: 1
Capability: 1.2
Driver: 1.2
Total Video Memory: 1629MB
GPU Sniffer result: 62


____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 00000000296E74E8
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1060 6GB
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1060 6GB supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) HD Graphics 4600 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

____________________________________________________________________________

Debug database settings:
AEDebugDatabaseVersion: Current: 2 Default: 0
AEResolveQTDataRefs: Current: true Default:
Enable_Theme_Colorizing: Current: false Default:
LegacyQTCodecsAndGamma: Current: false Default:

____________________________________________________________________________

Notable Preferences:
Enable hardware decoding: 1
Last used renderer name: Not set (will use default value)
Enable display color management: Not set (will use default value)
Enable Extended Dynamic Range Monitoring: Not set (will use default value)
Write clip markers to XMP: Not set (will use default value)
Enable growing files: Not set (will use default value)
Missing font replacement: Not set (will use default value)

 

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Adobe Community Professional ,
Mar 05, 2020

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It shoud be using your Nvidia card over the Intel, which is what you want anyway.

 

Lots of issues with Windows and the drivers for those integrated graphics chips, same issues over in Premiere. Does the posted link to update the driver not work?

 

JVK

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New Here ,
Mar 07, 2020

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hey there,

yes i installed the most up to date driver for HD Graphics 4600 (old school4th gen)
even verified with intel-driver-support-assistant as being up to date. (the download that you get from adobe in the link is for 6th gen and up if i recall...  but yes still getting the error warning each time.

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Adobe Community Professional ,
Mar 09, 2020

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In that case, what I would do is disable that warning in the preferences. I forget which panel it's in but it's called something like "Enable hardware checking at startup." Unless you change the components of your computer or you have serious problems, there's no need for it to do that hardware check at this point.


JVK

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Peru Bob LATEST
Adobe Community Professional ,
Mar 09, 2020

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Try disabling the Intel graphics in the BIOS.

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