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AE won't open/crashes

New Here ,
Sep 01, 2020

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I have tried for 2 days now and can't get any version of after effects to even give me a splash screen. I can't open previous projects or the application standalone.  I have a lot of work backlogging now and I have no way of knowing what could be the problem let alone how to solve it.  please help.
using macOS Catalina 10. 15. 6

on an iMac (retina5k, 27", 2019)

 

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Crash, Error or problem

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AE won't open/crashes

New Here ,
Sep 01, 2020

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I have tried for 2 days now and can't get any version of after effects to even give me a splash screen. I can't open previous projects or the application standalone.  I have a lot of work backlogging now and I have no way of knowing what could be the problem let alone how to solve it.  please help.
using macOS Catalina 10. 15. 6

on an iMac (retina5k, 27", 2019)

 

TOPICS
Crash, Error or problem

Views

40

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 01, 2020 0
Most Valuable Participant ,
Sep 01, 2020

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Start by actually checking the system crash logs. Most of these blind crashes don't even relate to AE, but are rather caused by issues with the various Adobe auxilairies liek the licensing service or CC sync. That#s why as a start you should open up the CC app and check, whether everything actually works. In case of doubt, reinstall with sufficient user permissions.

 

Mylenium

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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That's where I started.  Everything seems fine.  licensed and updated and properly installed.  Uninstalled and reinstalled.  Works fine for other comp users with the same account.  It seems tied to this specific computer user

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New Here ,
Sep 01, 2020

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Sep 01, 2020 0