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Afrter effect freeze and stop when changes views

New Here ,
May 22, 2020

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Annotation 2020-05-22 142322.png

Hello Friends i want your help to fix this problem fast

first this is after effects cc 2017 with AMD A6 7310 APU with Amd R4 and R5 Graphic Card
* I creat this compostion then i try to change views to four views ( 4 Views ). or 2 views or top or left or right when i make this change after effect stope view port then stop and freeze and hang.


* Please look to the viewport screen it's red becuase i make shape layer red when i make change it's show only this black lines can any body help me please ?

please help me fast i need this app to work thanks  

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Error or problem, Freeze or hang, User interface or workspaces

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Afrter effect freeze and stop when changes views

New Here ,
May 22, 2020

Copy link to clipboard

Copied

Annotation 2020-05-22 142322.png

Hello Friends i want your help to fix this problem fast

first this is after effects cc 2017 with AMD A6 7310 APU with Amd R4 and R5 Graphic Card
* I creat this compostion then i try to change views to four views ( 4 Views ). or 2 views or top or left or right when i make this change after effect stope view port then stop and freeze and hang.


* Please look to the viewport screen it's red becuase i make shape layer red when i make change it's show only this black lines can any body help me please ?

please help me fast i need this app to work thanks  

Topics

Error or problem, Freeze or hang, User interface or workspaces

Views

312

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 26, 2020

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Hi there,

 

Sorry for your issue.

Is it happening in all the projects? This issue could be GPU related. Please check if there are any updates available for your GPU driver. If yes, install the updates and see if it brings any change.

Let us know.

 

Thanks,

Nishu

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