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after effect 2020 preview problem - not stoping

New Here ,
May 12, 2020

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I've been working on After Effect for 20 years and haven't encountered such a problem - a weird problem - that 'when I play the preview - It just doesn't stop. You can't stop it. No button or key i can push stop it. i need to force quit the app

after effect V 17.0.6

PC windows 10

Topics

Error or problem, Freeze or hang

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276

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after effect 2020 preview problem - not stoping

New Here ,
May 12, 2020

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I've been working on After Effect for 20 years and haven't encountered such a problem - a weird problem - that 'when I play the preview - It just doesn't stop. You can't stop it. No button or key i can push stop it. i need to force quit the app

after effect V 17.0.6

PC windows 10

Topics

Error or problem, Freeze or hang

Views

277

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 13, 2020

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Hi there,

 

Sorry for your issue. This is a known issue with the latest release of After Effects. The product team is actively working on a fix. You can add your vote to get some more eyes on it: https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/39838078-preview-is-stuck-...

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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