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After Effect error

Community Beginner ,
Sep 12, 2020

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Hi, I wrote about After Effect problem. Yesterday I updated After Effect and problem get even worst. Earlier, when I tried import mp4 file, it showed an error, but now the program crash, and I can"t do anything. This version is so troublesome.error.jpg

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After Effect error

Community Beginner ,
Sep 12, 2020

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Hi, I wrote about After Effect problem. Yesterday I updated After Effect and problem get even worst. Earlier, when I tried import mp4 file, it showed an error, but now the program crash, and I can"t do anything. This version is so troublesome.error.jpg

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Error or problem

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39

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Sep 12, 2020 0
Most Valuable Participant ,
Sep 13, 2020

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Without any system info we can't tell you much. Start by reinstalling the program with sufficient user permissions and update your system' graphics drivers.

 

Mylenium

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Sep 13, 2020 1
Adobe Employee ,
Sep 14, 2020

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Hi karolinaf9798942,

 

Sorry for your issue with After Effects. As Mylenium mentioned, please share your system specifications (CPU, GPU, RAM, OS version) and the exact version of After Effects you're using. In the meantime, you can try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

 

Thanks,

Nishu

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Sep 14, 2020 1
Community Beginner ,
Sep 14, 2020

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Hi,

I use After Effect 2020 version 17.1.3

I'm also looking for solutions, I even uninstalled yesterday this version and I tried with to older version 16.1.3. and in After Effect 2019 everything was ok. Mp4 file was imported properly, but I would like to work with 2020 version

My computer specifications: Windows 10, 64 bit, 32 RAM, NIVIDIA GeForce RTX 2070, Inter Core i7-4790K 4GHz

 

Karolina

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Sep 14, 2020 0