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After effect not saving

New Here ,
Apr 13, 2017

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I have been using after effects all day and its been fine, saving was fine.

but now all of a sudden the application wont save, i go to file save, click on save and nothing happens.

same with save as, once i click the option the menu just disappears and nothing happens.

I have restarted my machine and switched between apps and nothing is working, i have even started a new after effects document and it will just not save.

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After effect not saving

New Here ,
Apr 13, 2017

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I have been using after effects all day and its been fine, saving was fine.

but now all of a sudden the application wont save, i go to file save, click on save and nothing happens.

same with save as, once i click the option the menu just disappears and nothing happens.

I have restarted my machine and switched between apps and nothing is working, i have even started a new after effects document and it will just not save.

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Apr 13, 2017 0
Most Valuable Participant ,
Apr 13, 2017

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Very disturbing. 

try to save to the desktop and see.

What exact Ae version?

what exact Os version?

any special software that you installed on your computer that can cause permission issues?

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Apr 13, 2017 0
New Here ,
Apr 13, 2017

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HI thanks for the reply.

its version 14.1.0.57

im on windows 10, i have not installed anything in a while.

like i said after effects has been running perfect all day until now.

when i choose to save as, it does not give me the option to choose where i want to save. as soon as i click on save or save as the options dissaper

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Apr 13, 2017 0
Most Valuable Participant ,
Apr 13, 2017

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I would reset the preferences and if that does not help I would reinstall.

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Apr 13, 2017 0
New Here ,
Apr 13, 2017

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just reset and reinstalled, still the same.

if it does not fix im going to get my money back from adobe. not paying for broken software.

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Apr 13, 2017 0
Most Valuable Participant ,
Apr 13, 2017

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If you are done here in the forums, you could contact costumer service and resolve this via remote desktop with a support agent. Don't forget to fill us in on what solved it.

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Apr 13, 2017 0
Enthusiast ,
Apr 13, 2017

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Are the Save and Save As... menu items greyed out or normal colored? That will help establish the troubleshooting path.

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Apr 13, 2017 0
New Here ,
Apr 13, 2017

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they are normal coloured, when i click it looks like it registers but just wont do anything.

even when i just cross the application off, it asks me to save. i then click save but the app closes without saving anything.

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Apr 13, 2017 0
Enthusiast ,
Apr 13, 2017

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Here is a script I just wrote for you which will try to save your project programmatically. Save the following text to a file with a .jsx extension, like "save.jsx". To execute the script, go to File -> Scripts -> Run Scripts File... and type the filename you saved the script as. If it works it'll save your project to a file named "testsave.aep", probably in the save directory as where you saved the script to. Please report whether or not it works.

{

var newFile = new File("testsave.aep");

app.project.save(newFile);

}

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Apr 13, 2017 0
Adobe Employee ,
May 23, 2017

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Hi GregA,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

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May 23, 2017 0
New Here ,
Jul 29, 2020

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I have been using AE for ages and this happened to me for the first time yesterday. I lost a week of work.

 

Today I just redid about half that work, and AE started going slow so I tried to save and quit but now it won't even SAVE, AND it won't quit unless I force quit. Incredibly disturbing that I could lose all this time and effort. I don't know how to fix it.

 

Help me someone please!

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Jul 29, 2020 0
Community Beginner ,
Aug 19, 2020

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I'm having this problem as of today (Aug. 19th 2020) as well.  The project simply will not save.  I don't know what's going on.  It also will not let me close the program either.  I had to do a crappy, screen recording to get a "export" of my project so I don't completely loose proof everything I've created.  Adobe, what is wrong with your company??  I've never experienced as many insane issues with so many products from on paticular company as I have with Adobe software. 

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Aug 19, 2020 0
New Here ,
Aug 19, 2020

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Sorry for your loss. I had this exact - and wicked frustrating - problem a couple weeks ago. Tried everything, nothing worked. It was maddening. What I ultimately had to do was quit, lose all my work, download the latest update of AE, and THEN it started saving again. AFTER I lost all my work, which I had to redo every part of. The moment I notice this problem again in the future, the first thing I'm doing is downloading the program immediately.

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Aug 19, 2020 0