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after effect version 2019 en adelante se cierra

New Here ,
Jul 26, 2020

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necesito ayuda, estoy actualmente con la version 16.1.3 porque la ultima version se me cerraba a cada rato cuando queria guardar. ahora ni siquiera me deja guardar el proyecto. no se que más hacer, ya cambie de versiones y volvi a la version 2020, pero se sigue cerrando el programa.

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Crash, Error or problem, Freeze or hang

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after effect version 2019 en adelante se cierra

New Here ,
Jul 26, 2020

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necesito ayuda, estoy actualmente con la version 16.1.3 porque la ultima version se me cerraba a cada rato cuando queria guardar. ahora ni siquiera me deja guardar el proyecto. no se que más hacer, ya cambie de versiones y volvi a la version 2020, pero se sigue cerrando el programa.

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Crash, Error or problem, Freeze or hang

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60

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Jul 26, 2020 0
Adobe Community Professional ,
Jul 26, 2020

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Pero cuéntanos un poco más acerca de por ejemplo las características detalladas de tu computador, procesador, RAM, qué tipo de disco de almacenamiento, qué GPU, etc., además de los detalles de los clips con los que tienes problemas. 

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Jul 26, 2020 0
New Here ,
Aug 03, 2020

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no tengo idea de que es todo eso, si me dices donde buscarlo te digo.

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Aug 03, 2020 0
Adobe Community Professional ,
Aug 03, 2020

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En las propiedades del sistema 😑 

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Aug 03, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi ailena50217551,

 

Sorry for your issue.

Along with what byroncortez asked, please share a screenshot of the error message if you get any? Also, when exactly does it crash - at launch or when you try to work?

We're here to help, just need more info.

 

Thanks,

Nishu

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Aug 04, 2020 1
New Here ,
Sep 09, 2020

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ailena50217551_1-1598988115995.png

sistema.png

se bloquea cuando intento importar material, o guardar el proyecto. La captura de pantalla tambien la puse en otro post pidiendo ayuda, ya no se que hacer, hasta llegue al pundo de dar de baja el servicio y buscar otros programas.

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Sep 09, 2020 0