After Effects 17.1.2 won't open on Macbook Pro – app icon bounces then disappears

[richardhi55]

Hi all,

I have a brand new MacBook Pro running Catalina (10.15.4) and the whole Creative Suite. All programs are running fine except After Effects, when I open the application the app ion appears in the dock, bounces then disappears. No launch screen, no error messages. Tried uninstalling and no luck.

2 week old laptop and up to date software, not sure what can be the problem? I have no firewall/virus software installed, but am running Microsoft Office… Can that have an effect?

Any help much appreciated!

Richard

[nishu_kush]

Hi Richard

Sorry to hear about your issue.

Please check out the following article and try the suggestions mentioned in it: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...

Let us know if it helps.

Thanks,

Nishu

[richardhi55]

Unfotunately none of them have worked. All permissions seem to be in order but it's still not launching. Any other ideas?

Richard

[nishu_kush]

Sorry for the delay in response. Could you try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

Thanks,

Nishu

[richardhi55]

It's still not working I'm afraid. All permissions are set to read and write, and I cannot reset preferences as nothing launches when I click the icon, it just bounces a couple of times then closes down again.

[Saamiya24085734c09f]

did you ever find a solution. I have the same poblem 

[ceydaa_x]

did you manage to fix it? i'm still struggling

[Saamiya24085734c09f]

For me personally, I did not buy the product if you know what I am taking about so I believe AE found it and stopped me from accessing the app so I deleted it and redownloaded it again from someone else.