Highlighted

after effects 17.1.3 freeze importing psd/ai files

Participant ,
Sep 05, 2020

Copy link to clipboard

Copied

it does not crashes immediately after importing. the file even appears in the project pannel, all the layers, and stuff. the psd file is rgb 8 bits. no psd preview in the project pannel. same with the ai files.

 

tryed to reduce the file to a more manageable size, even tryed to create a little size with a single brush stroke and it does not work. still crashes. 

 

I'm pretty sure that it is related with the gpu. can't get rid of the "display acellaration disabled". (amd radeon 8670, and a intel HD).

 

gotta turn the computer off to re start ae. 

 

is there something to do?

Adobe Community Professional
Correct answer by Jose Panadero | Adobe Community Professional

Try a couple of things:

 

1.- Open After Effects and go to Edit > Purge > All Memory and Disk Cache

2.- If the previous step doe not work for you, try to delete the After Effects Preferences following the steps of this link https://helpx.adobe.com/after-effects/using/preferences.html

 

Good luck!

TOPICS
Crash, Error or problem, Freeze or hang, Import and export, Preview

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

after effects 17.1.3 freeze importing psd/ai files

Participant ,
Sep 05, 2020

Copy link to clipboard

Copied

it does not crashes immediately after importing. the file even appears in the project pannel, all the layers, and stuff. the psd file is rgb 8 bits. no psd preview in the project pannel. same with the ai files.

 

tryed to reduce the file to a more manageable size, even tryed to create a little size with a single brush stroke and it does not work. still crashes. 

 

I'm pretty sure that it is related with the gpu. can't get rid of the "display acellaration disabled". (amd radeon 8670, and a intel HD).

 

gotta turn the computer off to re start ae. 

 

is there something to do?

Adobe Community Professional
Correct answer by Jose Panadero | Adobe Community Professional

Try a couple of things:

 

1.- Open After Effects and go to Edit > Purge > All Memory and Disk Cache

2.- If the previous step doe not work for you, try to delete the After Effects Preferences following the steps of this link https://helpx.adobe.com/after-effects/using/preferences.html

 

Good luck!

TOPICS
Crash, Error or problem, Freeze or hang, Import and export, Preview

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 05, 2020 0
Adobe Community Professional ,
Sep 05, 2020

Copy link to clipboard

Copied

Try a couple of things:

 

1.- Open After Effects and go to Edit > Purge > All Memory and Disk Cache

2.- If the previous step doe not work for you, try to delete the After Effects Preferences following the steps of this link https://helpx.adobe.com/after-effects/using/preferences.html

 

Good luck!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2020 0
Participant ,
Sep 05, 2020

Copy link to clipboard

Copied

the purge worked! thanks!!!!! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2020 0