After effects 17.1 crash

[CSteezy]

My app on my macbook keeps crashing instantly when I perform simple actions like green screen keying or playing the sequence. Anyone know why this is happening?

[nishu_kush]

Hi CSteezy,

Welcome to the Community. We'd love to help.

Would you mind sharing more information:

1. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
2. What're your system specifications?
3. Do you see any error message when it crashes?

Let us know.

Thanks,

Nishu

[JD95]

Hi, This is happening to me also on a MacbookPro running Catalina 10.15.5 (this update was just released) with AE version 17.1.0 (build 72). It crashes without warning or error message during chroma keying. I have done keying in the past without issue. Thx

[nishu_kush]

Hi JD95,

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

What are the details of the footage you are working with (frame rate, frame size, format/codec)? Also, is it happening with a particular footage or any footage?

 Let us know.

Thanks,

Nishu