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After effects 17.1 crash

New Here ,
Jun 01, 2020

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My app on my macbook keeps crashing instantly when I perform simple actions like green screen keying or playing the sequence. Anyone know why this is happening?

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Crash, Error or problem

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After effects 17.1 crash

New Here ,
Jun 01, 2020

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My app on my macbook keeps crashing instantly when I perform simple actions like green screen keying or playing the sequence. Anyone know why this is happening?

TOPICS
Crash, Error or problem

Views

263

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Jun 01, 2020 0
Adobe Employee ,
Jun 02, 2020

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Hi CSteezy,

 

Welcome to the Community. We'd love to help.

Would you mind sharing more information:

  1. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
  2. What're your system specifications?
  3. Do you see any error message when it crashes?

Let us know.

 

Thanks,

Nishu

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Jun 02, 2020 0
New Here ,
Jun 02, 2020

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Hi, This is happening to me also on a MacbookPro running Catalina 10.15.5 (this update was just released) with AE version 17.1.0 (build 72). It crashes without warning or error message during chroma keying. I have done keying in the past without issue. Thx

 

 

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Jun 02, 2020 0
Adobe Employee ,
Jun 03, 2020

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Hi JD95,

 

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

What are the details of the footage you are working with (frame rate, frame size, format/codec)? Also, is it happening with a particular footage or any footage?

 Let us know.

 

Thanks,

Nishu

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Jun 03, 2020 0