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After Effects 17.1 Major Issue - RAM Preview Problem?

New Here ,
May 26, 2020

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Hey all,

 

I'm really stuggling with an problem that just cropped up today. I'm working on a project and need to make adjustments to some text. When I went to do so today, I was unable to beacuse everytime I select the text tool and begin to type on the layer, it acts as if I never selected the layer and instead interprets my typing as keyboard shortcuts.

 

I suspect that is becuase of something going awry with the preview system. The rendering indicator bar is now constantly flashing which makes me think that it is probably taking the focus away from the composition window and back to the timeline. 

 

I've tried going back to version 17.0.6 but the bug persists. I've restarted, cleared cache, tryed other projects, none of that worked. 

I've included a screenshare of the problem so that hopefully you guys can help me out. 

 

Machine Specs:

MacOS Mojave 10.14.6

3.1ghz Intel Corei7

Radeon Pro 560 4gb ram

16gb 2133MHz LPDDR3

 

**Update** 

I became supicious that the comp size may have some bearing on the issue (It's for a video wall and is 7060x1080) so I made a 1080p comp as a test and the issue persits there as well.

Thanks for your help nishu_kush.

 

I tried going through each of those steps coupled with system restarts and none seemed to fix the problem unfortunately. After further inspection, I identified the source of the problem. 

 

In a precomp, I was using keylight and the camera tracker on a piece of stock footage. (.mov from Getty) When I delete the stock footage and precomp from the project, the issue stops in its tracks. (must be both, not one or the other) I'm not sure what about that combination of footage and effects was causeing the issue but i was able to issolate the problem to those few layers. My assumption is that it was something to do with the footage although I've used plenty of ProRes .mov's in AE before without issue.

 

Thanks again for your help and if there's anything thing I can provide the Adobe team to help them further diagnose the problem for other users, please feel free to ask.

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After Effects 17.1 Major Issue - RAM Preview Problem?

New Here ,
May 26, 2020

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Hey all,

 

I'm really stuggling with an problem that just cropped up today. I'm working on a project and need to make adjustments to some text. When I went to do so today, I was unable to beacuse everytime I select the text tool and begin to type on the layer, it acts as if I never selected the layer and instead interprets my typing as keyboard shortcuts.

 

I suspect that is becuase of something going awry with the preview system. The rendering indicator bar is now constantly flashing which makes me think that it is probably taking the focus away from the composition window and back to the timeline. 

 

I've tried going back to version 17.0.6 but the bug persists. I've restarted, cleared cache, tryed other projects, none of that worked. 

I've included a screenshare of the problem so that hopefully you guys can help me out. 

 

Machine Specs:

MacOS Mojave 10.14.6

3.1ghz Intel Corei7

Radeon Pro 560 4gb ram

16gb 2133MHz LPDDR3

 

**Update** 

I became supicious that the comp size may have some bearing on the issue (It's for a video wall and is 7060x1080) so I made a 1080p comp as a test and the issue persits there as well.

Thanks for your help nishu_kush.

 

I tried going through each of those steps coupled with system restarts and none seemed to fix the problem unfortunately. After further inspection, I identified the source of the problem. 

 

In a precomp, I was using keylight and the camera tracker on a piece of stock footage. (.mov from Getty) When I delete the stock footage and precomp from the project, the issue stops in its tracks. (must be both, not one or the other) I'm not sure what about that combination of footage and effects was causeing the issue but i was able to issolate the problem to those few layers. My assumption is that it was something to do with the footage although I've used plenty of ProRes .mov's in AE before without issue.

 

Thanks again for your help and if there's anything thing I can provide the Adobe team to help them further diagnose the problem for other users, please feel free to ask.

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May 26, 2020 0
Adobe Employee ,
May 27, 2020

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Hi parkerl28607177,

 

Sorry for your issue.

Is it happening in a particular project or all of them? Have you changed anything in your system recently, like installing a new program or a font?

Here's what you can try:

  1. Change the renderer to Software Only (File > Project Settings).
  2. Go to After Effects > Preferences > Display > uncheck Hardware Accelerated Composition, Layer, and Footage Panels.
  3. Resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
May 27, 2020

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Thanks for your help nishu_kush.

 

I tried going through each of those steps coupled with system restarts and none seemed to fix the problem unfortunately. After further inspection, I identified the source of the problem. 

 

In a precomp, I was using keylight and the camera tracker on a piece of stock footage. (.mov from Getty) When I delete the stock footage and precomp from the project, the issue stops in its tracks. (must be both, not one or the other) I'm not sure what about that combination of footage and effects was causeing the issue but i was able to issolate the problem to those few layers. My assumption is that it was something to do with the footage although I've used plenty of ProRes .mov's in AE before without issue.

 

Thanks again for your help and if there's anything thing I can provide the Adobe team to help them further diagnose the problem for other users, please feel free to ask.

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