after effects 2019 saving error

[scarlettp80086728]

i was trying to save my video's progress so i don't lose it and it comes up with this message saying 

after effects warning: error with file (user name and file name). but after the file name it comes up with these numbers -> 332.4367050176.aep 

?? i never named the file with these number either.

Anyways i tried to save it to different locations such as my desktop, another folder, documents folder. and it still wouldnt work. 

heres the message 

[Rameez_Khan]

Hi Scarlett1701,

Which version of After Effects are you using? https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Which OS are you on?

Can you try the File > Save As option and see if that works?

Thanks,

Rameez

[janeawest]

Hi i'm actually having the same issue now. I thought it could be a memory/storage issue so I tried saving to my hard drive but nothing is working. What do you think the issue could be and is there any solving? 

[caroline_edits]

Hey Jane!

I wonder if it's a permissions issue, I would recommend trying to save directly to your desktop and see if that works. 

Caroline