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after effects 2019 saving error

Community Beginner ,
Jan 09, 2020

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i was trying to save my video's progress so i don't lose it and it comes up with this message saying 

after effects warning: error with file (user name and file name). but after the file name it comes up with these numbers -> 332.4367050176.aep 

?? i never named the file with these number either.

Anyways i tried to save it to different locations such as my desktop, another folder, documents folder. and it still wouldnt work. 

heres the message 

Screen Shot 2020-01-10 at 3.27.55 pm.png

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after effects 2019 saving error

Community Beginner ,
Jan 09, 2020

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i was trying to save my video's progress so i don't lose it and it comes up with this message saying 

after effects warning: error with file (user name and file name). but after the file name it comes up with these numbers -> 332.4367050176.aep 

?? i never named the file with these number either.

Anyways i tried to save it to different locations such as my desktop, another folder, documents folder. and it still wouldnt work. 

heres the message 

Screen Shot 2020-01-10 at 3.27.55 pm.png

TOPICS
Error or problem

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152

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Jan 09, 2020 0
Adobe Employee ,
Jan 10, 2020

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Hi Scarlett1701,

 

Which version of After Effects are you using? https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Which OS are you on?


Can you try the File > Save As option and see if that works?

 

Thanks,

Rameez

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Jan 10, 2020 0
New Here ,
Oct 19, 2020

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Hi i'm actually having the same issue now. I thought it could be a memory/storage issue so I tried saving to my hard drive but nothing is working. What do you think the issue could be and is there any solving? 

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Oct 19, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hey Jane!

I wonder if it's a permissions issue, I would recommend trying to save directly to your desktop and see if that works. 

 

Caroline

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Oct 27, 2020 0