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after effects 2020 crashing every time I open

New Here ,
Nov 04, 2020

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I have a Mac Book Pro 2020 and an updated version of AE 2020. I was doing an animation project and it crashed while i was working on an animation. The file keeps crashing everytime i tried to open it. This has been happening since i updated. 

 

Please suggest me a solution as i am loosing a lot of time only in opening the file. I am also not a software engineer who would undertsnad the basics of coding and other stuff, please suggest a simpler or an elaborate working solution. 

 

Thank you so much

Saumithra Gouthm

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after effects 2020 crashing every time I open

New Here ,
Nov 04, 2020

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I have a Mac Book Pro 2020 and an updated version of AE 2020. I was doing an animation project and it crashed while i was working on an animation. The file keeps crashing everytime i tried to open it. This has been happening since i updated. 

 

Please suggest me a solution as i am loosing a lot of time only in opening the file. I am also not a software engineer who would undertsnad the basics of coding and other stuff, please suggest a simpler or an elaborate working solution. 

 

Thank you so much

Saumithra Gouthm

TOPICS
Crash

Views

38

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Nov 04, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi Saumithra,

 

Sorry for your issue with After Effects.

Could you help us with your system specifications (CPU, GPU, RAM, OS version)? Also, what's the exact version of After Effects you're using? Instead of opening your project, try importing it into a new one.

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Nov 05, 2020

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I am using a MacBook Proo 16" 2019, 2.6GHz 6 Core Inter i7, 16GB 2667 MHz DDr4, Intel UHD Graphics 630 1536MB. I have the updated version of After effects 2020. I am facing problem with only one project and the software seems to work fine with the rest of the projects.  I am in urgency as i need to submit the project, thanks or helping out!

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