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After Effects 2020 crashing with GPU accelerated plugins

Explorer ,
Apr 23, 2020

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I've found After Effects crashing near constantly on some recent projects using 3rd party plugins that use the GPU. I was doing a project using Plexus about a week ago and it would crash randomly, while working - and also during final render (again - randomly, not on a certain frame).
I'm doing another job at the moment using a lot of Element 3D, Optical Flares and Magic Bullet Looks and I'm having a similar set of problems. It's crashing constantly.  I saved out the project as a CC2019 one and been working on it in that instead, and so far it seems pretty stable in comparison.
I'm using a 2017 iMac with 64GB RAM, 8GB Radeon 580 Pro, running Mojave 10.14.6 and latest version of After Effects 2020 - 17.0.6. 
Anyone else having similar issues? I'll have to work in 2019 until I know there's a fix. It seems like a GPU resource contention issue

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Crash, Error or problem, Freeze or hang

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After Effects 2020 crashing with GPU accelerated plugins

Explorer ,
Apr 23, 2020

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I've found After Effects crashing near constantly on some recent projects using 3rd party plugins that use the GPU. I was doing a project using Plexus about a week ago and it would crash randomly, while working - and also during final render (again - randomly, not on a certain frame).
I'm doing another job at the moment using a lot of Element 3D, Optical Flares and Magic Bullet Looks and I'm having a similar set of problems. It's crashing constantly.  I saved out the project as a CC2019 one and been working on it in that instead, and so far it seems pretty stable in comparison.
I'm using a 2017 iMac with 64GB RAM, 8GB Radeon 580 Pro, running Mojave 10.14.6 and latest version of After Effects 2020 - 17.0.6. 
Anyone else having similar issues? I'll have to work in 2019 until I know there's a fix. It seems like a GPU resource contention issue

TOPICS
Crash, Error or problem, Freeze or hang

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148

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Apr 23, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi there,

 

Thanks for reaching out. 

Were you able to use After Effects 2020 previous releases without crashing? If you think this is related to the GPU, double-checking for the GPU driver update would be a good idea. Also, check with the plug-in developers if the plug-ins are compatible with the After Effects 2020 version.

Let us know how it goes.

 

Thanks,

Nishu

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Apr 24, 2020 0
dsol21 LATEST
Explorer ,
Apr 24, 2020

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Thanks for getting back to me Nishu. I don't know if this issue existed on all versions of 2020, but I know it was doing it in 17.0.5 as I updated to 17.0.6 to see if that helped (it didn't). I've contacted Rowbyte, developers of Plexus, and they said it's supposed to work in 2020 (which it does - but just crashes a lot). I will try reaching out to VideoCopilot too.
I'm running the latest version of OSX Mojave, but all GPU driver updates are handled by the OS updates on MacOS. Here's my GPU info from System Report:

Radeon Pro 580:

 

  Chipset Model: Radeon Pro 580

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 8 GB

  Vendor: AMD (0x1002)

  Device ID: 0x67df

  Revision ID: 0x00c0

  ROM Revision: 113-D000AA-931

  VBIOS Version: 113-D0001A1X-025

  EFI Driver Version: 01.00.931

  Metal: Supported, feature set macOS GPUFamily2 v1

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Apr 24, 2020 0