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After Effects 2020 show a Black Screen after update on Macbook pro

Community Beginner ,
Jul 21, 2020

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Hi, this morning i'm update my CC 2020 and after that, when open Ae and started, after a second, the app show me a full black screen, and then back to the normal app screen.

The first thought was my Macbook just restart, but is just the Ae.

Someone have the same issue with this update?

Regards.

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Crash, Error or problem, Freeze or hang, Performance, User interface or workspaces

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After Effects 2020 show a Black Screen after update on Macbook pro

Community Beginner ,
Jul 21, 2020

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Hi, this morning i'm update my CC 2020 and after that, when open Ae and started, after a second, the app show me a full black screen, and then back to the normal app screen.

The first thought was my Macbook just restart, but is just the Ae.

Someone have the same issue with this update?

Regards.

Topics

Crash, Error or problem, Freeze or hang, Performance, User interface or workspaces

Views

253

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Adobe Employee ,
Jul 22, 2020

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Hi Serbeksetin,

 

Sorry to hear that.

Is it happening every time you open After Effects? What are your system specifications (CPU, GPU, RAM, OS)? Also, do you see any error message?

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Jul 22, 2020

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Hi Nishu,

Answer your question, yes, now it happen sometimes when i open Ae, something that never happen before.

My system especifications are : Macbook pro i9, AMD Radeon Pro 5500M 4 GB Intel UHD Graphics 630, 16Gb Ram

 

Thanks!

Regards

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Adobe Employee ,
Jul 23, 2020

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Thanks for sharing the details. What's the version of macOS? Have you tried reinstalling After Effects?

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Jul 23, 2020

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Thank you for your answer, i have macOs Catalina. I don't reinstall Ae because i'm just bought it and installing the month before.

This is a known issue? i read that the integration between Adobe CC 2020 and Catalina Os X have some problems.

 

Regards.

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Community Beginner ,
Jul 28, 2020

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Hi Nishu,

Are you see some solution or reply for my last comment?

 

Regards!

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New Here ,
Aug 04, 2020

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I Have the same issue. Happens with AE and PS.
I think it happen when swith from integrated gpu to discrete.

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Community Beginner ,
Aug 05, 2020

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Thanks for the reply Pabloalberte,

I don't know exactly why this happen but i note is some random issue, and yes, happens me too with PS.

I hope this issue can be solved soon, it's frustrating and a little scary when you are working in something and crashes with this black screen, like a reset.

 

Regards!

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Adobe Employee ,
Aug 06, 2020

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Hi Serbeksetin and Pabloalberte,

 

It could be related with the macOS switching graphics automatically. Please try turning it off: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Aug 18, 2020

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I have the same issue, on a:

MacBook Pro (16-inch, 2019) 

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

Intel UHD Graphics 630 1536 MB

Running Catalina 10.15.6

 

This problem just started happening today.. another thing I noticed was the spinning wheel, it started spinning crazy fast. Please let me know what the fix is. I do not want to disable auto graphic switching. It only happens with Ae

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New Here ,
Sep 06, 2020

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I deal with the same problem. I just bought new mac. I tried that on new Big Sur mac os and it seems to happend when its switch from internal to dedicated GPU. Adobre after effect and media encoder

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