Highlighted

After Effects 2020 Unsupported Video Driver

Community Beginner ,
Nov 07, 2019

Copy link to clipboard

Copied

I updated reciently to Adobe CC 2020 , and I got this error when I open After effects ,

I updated the VGA driver , but its still there .

 

Any idea what that is ??

 

TOPICS
Error or problem, User interface or workspaces

Views

27.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

After Effects 2020 Unsupported Video Driver

Community Beginner ,
Nov 07, 2019

Copy link to clipboard

Copied

I updated reciently to Adobe CC 2020 , and I got this error when I open After effects ,

I updated the VGA driver , but its still there .

 

Any idea what that is ??

 

TOPICS
Error or problem, User interface or workspaces

Views

27.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 07, 2019 5
Adobe Employee ,
Nov 08, 2019

Copy link to clipboard

Copied

Hi SamehBijo,

 

Thanks for reaching out. Please share your system specifications (CPU, GPU, RAM, OS version).

Also try to update your Nvidia GPU driver from their website

Let us know if  updating the driver helps.

 

Thanks,

NKush

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2019 2
Community Beginner ,
Nov 08, 2019

Copy link to clipboard

Copied

HP Zbook 17 workstation

intel core i7  4900 2.8 Ghz

Quadro K4100M

32 GB Ram

Windows 10

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2019 0
New Here ,
Nov 11, 2019

Copy link to clipboard

Copied

did you get a response to fixing this.  I have the same issue.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2019 1
Community Beginner ,
Nov 11, 2019

Copy link to clipboard

Copied

not really , I haven't been able to resplve the issue .

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2019 1
New Here ,
Nov 12, 2019

Copy link to clipboard

Copied

Hi.

same here 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 12, 2019 0
New Here ,
Nov 13, 2019

Copy link to clipboard

Copied

Also same here 😞 Wish I'd known this was an issue before I worked from home today. All of my footage looks awful and I won't be able to render and present this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 13, 2019 0
Community Beginner ,
Dec 09, 2019

Copy link to clipboard

Copied

On open, After Effects prompts for installing an Intel driver to resolve an issue with my unsupported driver "Intel HD Graphics 4600" ... only this GPU is disabled and instead an NVIDIA GPU is being used.

 

However to appease the prompt, I attempted to install the Intel driver that was linked to, however on install, its igxpin.exe driver app prompted "This computer does not meet the minimum requirements for installing the software."

 

I then attempted to manually install with these instructions linked to from the driver page. Windows prompted that the existing driver is more current and provided no method to specify the AE recommended driver.

 

So now I'm stuck with this compatibility AE prompt, and also some very mysterious inaccurate CPU usage when running AE. It began exactly after updating to AE 2020 and I've installed nothing else.

 

How should I resolve this? Seems like I should be able to specify somewhere that AE should ignore one GPU and use the other, which it must be anyway, seeing as I disabled the other.

 

(Activating Bat Signal)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 09, 2019 7
New Here ,
Dec 30, 2019

Copy link to clipboard

Copied

I am getting the exact same issue, and I cannot seem to find a way round this.. All my drivers say they are updated to the latest, and the adobe recommended option just fires the same "This computer does not meet the minimum requirements for installing the software." issue. 

 

Its so frustrating!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 30, 2019 3
New Here ,
Jan 09, 2020

Copy link to clipboard

Copied

has there been any fix to this issue? I have been having the same trouble myself and it even feels like AE is running slower than usual.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2020 0
New Here ,
Jan 17, 2020

Copy link to clipboard

Copied

Sme issue with intel driver

!!!!

 

Premiere its also not working correctly

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 17, 2020 1
New Here ,
Feb 12, 2020

Copy link to clipboard

Copied

You describe perfectly the issue I'm also having. Please let me know if you find a solution, I'm still looking for one.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2020 1
Community Beginner ,
Mar 16, 2020

Copy link to clipboard

Copied

Exact same issue as you - hopefully there will be a solution soon. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 16, 2020 0
New Here ,
Nov 19, 2019

Copy link to clipboard

Copied

I'm having this same issue.

 

On my laptop it started ith 2 driver incompatibility issues - I have dual graphics cards, but updating the Nvidia driver solved one.  I've tried updting my Intel HD Graphics P630 driver and that issue still exists.  It also happens with Premiere Pro 2020.  I tried using the Adobe recommended driver from the Adobe page that the "Fix" button takes you to - to no avail.

 

On my Dell XPS 27 All-In-One, both GPUs are listed as issues

 

My machines are both on Wondows 10 Pro:

 

Dell Precision M5520 laptop with an Nvidia Quadro M1200 GPU and an Itel HD Graphics P630 GPU, Intel Xeon E3-1505M v6 with 32GB of RAM

and also a

Dell XPS 27 All-In-One with an Nvidia GeForce 750M GPU and an Itel HD Graphics 4600 GPU, Intel Core i7 4770S CPU

 

Thanks,

 

Colin Young

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2019 1
New Here ,
Nov 27, 2019

Copy link to clipboard

Copied

Me too. I'm running a Surface Book 2. Nvidia Geforce 1060 GTX.

Any updates?

 

Thanks,

Gijs

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2019 0
New Here ,
Dec 08, 2019

Copy link to clipboard

Copied

The driver provided at the Adobe page link would install and work for a time and then seemed to automatically roll back to the previous version and therefore suffer thesame issue again.  Windows update would not find any newer drivers for my laptop, but a Google search revealed updated drivers somewhere on the Dell site, which are newer that the Adobe provided ones.  These have not auto-rolled-back since I installed them a week ago.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 08, 2019 0
Community Beginner ,
Dec 24, 2019

Copy link to clipboard

Copied

Adobe really should take a look at this. It's annoying having a prompt that can't be dismissed, and is citing, seemingly, irrelevant information about GPUs that aren't even being used, because there's seemingly no limited GPU-checker in place.

 

In my BIOS settings, the Intel-GPU is disabled, in favor of using the NVIDIA-GPU, but the Intel one still shows up in the Device Manager. It can be uninstalled there, which after restoring my Windows instance to a clean (pre-Adobe-installs) version, AND uninstalling the Intel-GPU in the device manager, AE 2020 and the rest of the apps all did not have the prompt happening ... however once windows reenabled the Intel-GPU in the background, it triggered the apps to issue the prompt again.

 

I just want to open AE, go make some tea, and come back to something other than the stupid prompt preventing the app from fully loading. How about a "Don't show this again" checkbox? ... Or better a "Choose your GPU" dropdown / setting.

 

At any rate, the driver-page should be maintained, and not left out-of-date. This feels like the can is getting kicked down the road.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 24, 2019 5
New Here ,
Jan 28, 2020

Copy link to clipboard

Copied

Hi, I am having same issue, system configuration below.

 

HP Z800 Workstation
Dual Intel Xeon W5580 @ 3.20Ghz

Quadro FX 4800

96GB RAM

Windows 10 Pro

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 28, 2020 0
New Here ,
Feb 11, 2020

Copy link to clipboard

Copied

Hi

 

I 'm facing same issue (but it's Audio Driver error), having the same PC you have, with 24GB of Ram and Quadro 4000.

 

what is the solution to this problem anyone please?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2020 0
New Here ,
Jun 20, 2020

Copy link to clipboard

Copied

HP Z620
E5-1650 3.2GHz
16GB
NVIDIA Quadro 4000
Windows 10
Premiere & After Effects Supporting issue 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 20, 2020 0
New Here ,
Jan 03, 2020

Copy link to clipboard

Copied

This is still happening to me as well, really just want to be able to run AE properly... Have you or anybody else had issues with the program freezing while working for a bit after hitting "continue with known issues"?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 03, 2020 1
New Here ,
Apr 06, 2020

Copy link to clipboard

Copied

Hi and yes, I have a Quadro K3100M with the most recent nvidia drivers as of 2-28-2020 - R418 U8 (426.50)  WHQL. "Continuing with known issues" gives me errors when rendering, as follows...

 

Writing with exporter: H.264
Writing file type: H264
Around timecode: 00:01:17:23 - 00:01:18:09
Rendering at offset: 77.767 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

 

The error code given apparently relates to a Memory Access Error of the GPU Ram.

 

It is a little disappointing that Adobe have done nothing to resolve this issue, especially as there are so many users with the same issue. It's holding up production for many people and they keep fobbing it off, there has been nothing on this thread that resembles any form of attempt on their part to find a solution. This has only been an issue since AE CC 2020 was released.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 06, 2020 0
New Here ,
Jan 06, 2020

Copy link to clipboard

Copied

I met the same issue

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 06, 2020 0
New Here ,
Jan 06, 2020

Copy link to clipboard

Copied

I am getting the same error.  After attempting a manual driver update, I get a response that I am curremtly running the most recent Display Adapter Drivers.  Pretty much stuck.  Have any Adobe people responded to this?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 06, 2020 1
Community Beginner ,
Jan 09, 2020

Copy link to clipboard

Copied

I had this issue and solved it. I loaded the latest graphics driver and within a few hours the damn warning came back. I Googled ‘after effects disable system compatibility report’ and found a video by the same title right away that showed you how to get to the ‘console’ in AE (and Premiere) (ctl F12 I think) go to the debug choices, search for report.enable and say ‘no’. This is probably not the greatest idea as it is most likely set to ‘yes’ by Adobe for a reason, but the issue was too annoying.

 

Rusty

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2020 1
New Here ,
Jan 09, 2020

Copy link to clipboard

Copied

But if you disabled the reports then youare basically "continuing with known issue" so are you having rendering issues or quality issues?? Your idea is sound but not if quality is sacrificed. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2020 0
Community Beginner ,
Jan 09, 2020

Copy link to clipboard

Copied

No everything works fine. As I said, the report went away after I updated my video driver but then returned for no apparent reason. Anyway, no problems since I updated the driver (AE and Premiere wouldn't run before the update).

 

Rusty

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 09, 2020 0
New Here ,
Jan 17, 2020

Copy link to clipboard

Copied

premiere is unusually slow for me so I still need a fix

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 17, 2020 0
Community Beginner ,
Jan 17, 2020

Copy link to clipboard

Copied

Update: By disabling the report I 'was' continuing with a known issue. I did not realize it. Only by reinstalling the 'adobe' windows driver did ae work completely. If I reboot I must reinstall the driver. It was the orb plugin that wouldn't work after a reboot and I start getting the compatibility message again. Once I reinstall the driver I'm good until the next reboot. 

 

Don't know what to do otherwise.

 

Rusty

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 17, 2020 1
Contributor ,
Jan 26, 2020

Copy link to clipboard

Copied

Really frustrating. I did all the steps, correctly, to update the drivers and when I open either PremierPro, I get the issue. Try again, it works but then reappears for After Effects. "Fix" that, then it doesn't work for PremierPro.

 

I'm on an Alienware 15 R3 Signature Edition laptop

Intel Core i7-7700HQ CUP @ 2.80GHz

16 Gigs of RAM on a 64 bit system

NVIDIA GeForce GTX 1060

 

Completely capabile of running anything. I usually have Cinema4d (the actual one, not lite) open and PremierPro, Photoshop and sometimes AfterEffects all at once and whenever I'm actually working in either, everything is fine.

 

I would like the actual technical explanation, in NASA terms, why there is even a need for this... what 'new' components or features in After Effects or PremierPro require driver updates?

 

I feel the whole idea of working in Agile has become a falsely believed mantra among so many developers world-wide that the notion of just releasing is more important than developing something that works...100% of time. It's possible. It really is, but line managers, product managers and especially project managers need to step back, have more pride about making stuff that works rather then showing their bosses they got something shipped.

 

Get this addressed. There are really only four flagships: Illustrator, Photoshop, After Effects and PremierPro.. in that order, that matter right now.. forget people working on the next Animate, or XD or even InDesign and get the group solving these issues... better yet, be progressive and partner closer with 3rd parties like Intel and NVidia and just have new drivers as part of the actual install.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 26, 2020 2