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After Effects & Premiere Pro Black screen

New Here ,
Sep 06, 2020

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I get these black screen when I open After Effects and Premiere Pro and also I can't use some panels in After Effects because of it. Why it seems like this? What is the solution?ss1.pngss2.pngss3.pngss4.png

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After Effects & Premiere Pro Black screen

New Here ,
Sep 06, 2020

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I get these black screen when I open After Effects and Premiere Pro and also I can't use some panels in After Effects because of it. Why it seems like this? What is the solution?ss1.pngss2.pngss3.pngss4.png

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Sep 06, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi Saleh5CD0,

 

Sorry for your issue.

It could be Creative Cloud desktop app related issue. Have you tried signing out and signing back into the Creative Cloud desktop app?

Let us know how it goes.

 

Thanks,

Nishu

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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I did it but it's still same issue ((

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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Helppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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Helppppppppppppppppppppppppppppppppppppp

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Sep 07, 2020 0
Adobe Employee ,
Sep 09, 2020

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Sorry for the delay. Please try this:

  1. Go to C:\Program Files (x86)\Common Files\Adobe\CEP
  2. Rename the extensions folder as extensionsold and see if it helps.

If it doesn't help then try doing a clean installation of After Effects and Premiere Pro. Here's how: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know the outcome.

 

Thanks,

Nishu

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Sep 09, 2020 0