After Effects and Premiere Pro duplicating images and displaying incorrect images when imported

[CJB_001]

Hi

I'm having one hell of a problem right now with After Effects and Premiere Pro. It's so bad even Adobe Customer Care is at a loss.

I am working on an animatic based on images of a storyboard, 89 pages in total. when I import them into AE or Pr some images appear as duplicates of others.

For example, if I import pages 86-89, they show up in the program as either all page 86 or even page 42 (completely different pages)

I have imported individual images just to make sure it wasn't because I imported all the images at once and I still have the same issue/

Has anyone had this issue before? if so how did you fix it? Customer care fiddled around with the Common folder but that did nothing. I even updated it and nothing.

[Kyle Hamrick]

What kind of file formats are you using? Are they individual images, or an image sequence?

[CJB_001]

Jpeg, individual images, RGB.

[Kyle Hamrick]

All in one folder, or separate? All unique names?
If you're comfortable uploading some of the ones giving you problems, I'd be happy to see if they're troublesome on my system.

[CJB_001]

All in one folder with their respective numbers ie 'filename_87', 'filename_88' etc.

I'll PM you some of the problematic images, thank you.

[Kyle Hamrick · Accepted solution]

For some reason, OP's jpgs were displaying correctly in file browser, but referencing wrong image when imported into PrPro or AE. Ps displayed them correctly.
Converted a few of OP's test images to png, worked fine.

::shrug::

[mahfuzulh71512768]

I was going crazy with the problem and converting the images to png clearly solved my problem. Thanks a lot!

[ROADGET BUSIN24531476x22x]

thank you so muchh!! it works with PNG 😄

[Keith Mulcahy]

Thanks for this, your answer helped me too.... seems strange that this 'feature' still exists in Premiere Pro (version 14.3.2 - build 42) in August 2020

[andreasw34919193]

And still keeps existing in the latest 2020 version. So glad I pay a monthly fee to get regular updates and get those bugs fixed ... NOT.
This is exactly why Adobe is less and less of an option and I hope we can all have more choices to switch to in the future. I know that there are alternative solutions but working with agencies mostly you are tied to Adobe.

[ChipatuM]

Thanks for this. This problem has driven me crazy for YEARS!

[kaybonikowsky]

Having the same issue. Will try converting to PNGs. Silly.

[Cari D]

This also happened to me. And using png instead of jpg solved the problem.

[woolypronto]

Super weird that this bug still persists in Premiere in 2022. Thankfully the workaround of converting to PNG saved me extended frustration.