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After Effects and Premiere Pro duplicating images and displaying incorrect images when imported

Contributor ,
Jun 17, 2017

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Hi

I'm having one hell of a problem right now with After Effects and Premiere Pro. It's so bad even Adobe Customer Care is at a loss.

I am working on an animatic based on images of a storyboard, 89 pages in total. when I import them into AE or Pr some images appear as duplicates of others.

For example, if I import pages 86-89, they show up in the program as either all page 86 or even page 42 (completely different pages)

I have imported individual images just to make sure it wasn't because I imported all the images at once and I still have the same issue/

Has anyone had this issue before? if so how did you fix it? Customer care fiddled around with the Common folder but that did nothing. I even updated it and nothing.

Adobe Community Professional
Correct answer by Kyle Hamrick | Adobe Community Professional

For some reason, OP's jpgs were displaying correctly in file browser, but referencing wrong image when imported into PrPro or AE. Ps displayed them correctly.
Converted a few of OP's test images to png, worked fine.

::shrug::

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After Effects and Premiere Pro duplicating images and displaying incorrect images when imported

Contributor ,
Jun 17, 2017

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Hi

I'm having one hell of a problem right now with After Effects and Premiere Pro. It's so bad even Adobe Customer Care is at a loss.

I am working on an animatic based on images of a storyboard, 89 pages in total. when I import them into AE or Pr some images appear as duplicates of others.

For example, if I import pages 86-89, they show up in the program as either all page 86 or even page 42 (completely different pages)

I have imported individual images just to make sure it wasn't because I imported all the images at once and I still have the same issue/

Has anyone had this issue before? if so how did you fix it? Customer care fiddled around with the Common folder but that did nothing. I even updated it and nothing.

Adobe Community Professional
Correct answer by Kyle Hamrick | Adobe Community Professional

For some reason, OP's jpgs were displaying correctly in file browser, but referencing wrong image when imported into PrPro or AE. Ps displayed them correctly.
Converted a few of OP's test images to png, worked fine.

::shrug::

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Jun 17, 2017 1
Adobe Community Professional ,
Jun 17, 2017

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What kind of file formats are you using? Are they individual images, or an image sequence?

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Jun 17, 2017 0
Contributor ,
Jun 17, 2017

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Jpeg, individual images, RGB.

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Jun 17, 2017 0
Adobe Community Professional ,
Jun 17, 2017

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All in one folder, or separate? All unique names?
If you're comfortable uploading some of the ones giving you problems, I'd be happy to see if they're troublesome on my system.

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Jun 17, 2017 0
Contributor ,
Jun 17, 2017

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All in one folder with their respective numbers ie 'filename_87', 'filename_88' etc.

I'll PM you some of the problematic images, thank you.

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Jun 17, 2017 1
Adobe Community Professional ,
Jun 17, 2017

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For some reason, OP's jpgs were displaying correctly in file browser, but referencing wrong image when imported into PrPro or AE. Ps displayed them correctly.
Converted a few of OP's test images to png, worked fine.

::shrug::

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Jun 17, 2017 1
New Here ,
May 13, 2020

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I was going crazy with the problem and converting the images to png clearly solved my problem. Thanks a lot!

 

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May 13, 2020 0
New Here ,
Aug 29, 2020

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Thanks for this, your answer helped me too.... seems strange that this 'feature' still exists in Premiere Pro (version 14.3.2 - build 42) in August 2020

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Aug 29, 2020 0