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after effects can't continue s_blurmocurves plug in in generated an unexpected exception

New Here ,
Dec 24, 2019

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hi, I need help when I render the video my after crashing and show me this "after effects can't continue s_blurmocurves plug in in generated an unexpected exception" and I don't know why. I have Adobe After Effect CC 2018 and the plugin name is sapphire plugin

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after effects can't continue s_blurmocurves plug in in generated an unexpected exception

New Here ,
Dec 24, 2019

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hi, I need help when I render the video my after crashing and show me this "after effects can't continue s_blurmocurves plug in in generated an unexpected exception" and I don't know why. I have Adobe After Effect CC 2018 and the plugin name is sapphire plugin

TOPICS
Crash, Error or problem, FAQ, How to

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2.0K

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Dec 24, 2019 0
Adobe Community Professional ,
Dec 24, 2019

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What version of sapphire plugin you have and are you sure you have the latest version since other users also report issues with this plugin and most issues were fixed with an update 

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Dec 24, 2019 0
New Here ,
Dec 24, 2019

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How do I know which version of sapphire plugin do I have?

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Dec 24, 2019 0
Adobe Community Professional ,
Dec 24, 2019

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You'll find it in the About-button in the Effect Control window.

 

But do check with the plugin-vendor via this page: https://borisfx.com/support/open-a-case/ and make sure you are up-to-date.

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Dec 24, 2019 1
New Here ,
Aug 30, 2020

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Im having the same problem, when I click the Effect control window that is what appears:

1037CF91-7FA3-439E-9BEC-FC12D866F204.jpeg

 Please answer me asap.

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Aug 30, 2020 0