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After Effects crashes on my computer

New Here ,
May 22, 2020

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Although I installed and uninstalled several times I have problems with after effects as it very often closes only with a "crash" warning or even has errors like for example not displaying the image / video of a composition.

I want to be able to use the program in an optimal way since I need to work. I clarify that my computer is new.

😞

Who can help me? Thankssss...

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Crash, Error or problem

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After Effects crashes on my computer

New Here ,
May 22, 2020

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Although I installed and uninstalled several times I have problems with after effects as it very often closes only with a "crash" warning or even has errors like for example not displaying the image / video of a composition.

I want to be able to use the program in an optimal way since I need to work. I clarify that my computer is new.

😞

Who can help me? Thankssss...

TOPICS
Crash, Error or problem

Views

351

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May 22, 2020 0
Most Valuable Participant ,
May 23, 2020

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We can't know. You have not provided any actual info about your computer nor any crash details.

 

Mylenium

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May 23, 2020 0
New Here ,
May 23, 2020

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From what I see you are an expert, here I attach everything you need to do the analysis and
give me your generous solution. Thankssss...

 

My system:

 

Mi sistema.jpg

 

Crach report:

 

Crash Report.jpg

 

 

Some of the things seen in the Task Manager:

 

AE Not Responding.jpg

 

AE Not Responding 2.jpg

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May 23, 2020 0
Most Valuable Participant ,
May 23, 2020

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Have you tried to troubleshoot your graphics configuration? From the looks of it this could easily be a conflict between your internal intel graphics unit and the extra AMD chip. Start by checking your settings in the AMD graphics manager.

 

Mylenium

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May 23, 2020 0
New Here ,
May 23, 2020

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You mean this? I just noticed that I had a pending update (if I understood correctly). I really don't understand much about computing ...

*Sorry but the interface is in Spanish

 

AMD.jpg

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May 23, 2020 0