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After effects crashes when the Explorer window opens

Community Beginner ,
Jun 19, 2017

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After effect crashes every time when Explorer window is opened.

I mean that this happens when opens the Windows Explorer window (save as, import, output to, etc..).

To use the new version is simply impossible, it is necessary to return to the 2013 version

Maybe there is a solution to the problem?

Version 2013 works perfectly.

When I booted in safe mode, this problem disappeared.

Windows reinstalled - it does not help.

Correct answer by Djcurley | Community Beginner

It's likely caused by a DLL file called GROOVEEX.DLL
located either here (C:\Program Files\Microsoft Office\root\Office16\GROOVEEX.DLL)

or here (C:\Program Files\Microsoft Office\Office16\GROOVEEX.DLL)

Change the extension from .DLL to .BAK, restart the computer then DELETE that GROOVEEX.BAK file. Should be good to go after that.

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After effects crashes when the Explorer window opens

Community Beginner ,
Jun 19, 2017

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After effect crashes every time when Explorer window is opened.

I mean that this happens when opens the Windows Explorer window (save as, import, output to, etc..).

To use the new version is simply impossible, it is necessary to return to the 2013 version

Maybe there is a solution to the problem?

Version 2013 works perfectly.

When I booted in safe mode, this problem disappeared.

Windows reinstalled - it does not help.

Correct answer by Djcurley | Community Beginner

It's likely caused by a DLL file called GROOVEEX.DLL
located either here (C:\Program Files\Microsoft Office\root\Office16\GROOVEEX.DLL)

or here (C:\Program Files\Microsoft Office\Office16\GROOVEEX.DLL)

Change the extension from .DLL to .BAK, restart the computer then DELETE that GROOVEEX.BAK file. Should be good to go after that.

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Adobe Community Professional ,
Jun 19, 2017

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Try to update AE to the latest version.

Also, you can delete the preferences file before launch. Hold down Ctrl+Alt+Shift immediately after launching AE and you will be prompted to delete your prefs file.

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Community Beginner ,
Jun 20, 2017

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The latest version is installed 14.2.1.34

Unfortunately, the reset of the settings did not help

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Adobe Employee ,
Jun 20, 2017

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Hi panshsh,

Do you get a specific error message after it crashes?

Which version of Windows exactly?

Check if there are any logs at the following location:

C:\Users\<username>\AppData\Roaming\Adobe\After Effects\14.2\logs

NOTE: AppData is a hidden folder, by default.

Thanks,

Rameez

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Community Beginner ,
Jun 20, 2017

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Hi Rameez,

The program closes without messages, but a crash log is generated

Windows 10 Pro (1703 build 15063.413)

Log file is pretty big, which part to show?

Here is the beginning:

Process:                AfterFX.exe [28288]

Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

Product Version:        14.2.1.34

File Version:           14.2.1.34

Code Type:              x64

Parent Process:         explorer.exe [12444]

Date/Time:              2017-06-20 12:31:48 Èåðóñàëèìñêîå âðåìÿ (ëåòî)

OS Version:             10.0.15063.296

Report ID:              b2dbc578-8f2f-4a9e-8cc9-dc839b510af5

Time Awake Since Boot:  49979 seconds

Crashed thread:         109 [31344] THREAD_PRIORITY_NORMAL

Exception Code:         0x011d91d0

Exception Parameters:   0x00000001 0x00000000

Exception Message:      18715088

Application Specific Information:

C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Office\Office16\GROOVEEX.DLL

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Adobe Employee ,
Jun 20, 2017

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Do you mind sending me the log file?

I have sent you a DM with my contact details.

Thanks,

Rameez

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New Here ,
Jun 27, 2017

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I've the same problem... i Don't know what To do, did you find any answer ?

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Adobe Community Professional ,
Jul 07, 2017

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Do you have anything interesting running on that system? Seer, Suitcase Fusion, Password managers, etc.?

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Adobe Employee ,
Jul 21, 2017

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Hi Panshsh,

Are you still having this problem? Please let us know.

Thanks,
Kevin

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Explorer ,
Sep 01, 2017

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I have the same problem on AE 2017.2 (14.2.1.34) Windows 10 64bit.

the crash does not happen if its a new project or an empty one, but once the project is starting to grow, the problem starts to happen, and it does not happen to all projects, some projects have the error so when u try to import, Save as, render ... it will crash Always no matter the project is big or small, close that project and open another project without the error, it will import and output with no problem! without even re-launching AE!

Maybe its an error related to some plug-ins or used script?!

also dragging footage from an explorer window to AE solves the import crash, but does not solve the rendering and saving as, or some other commands executed from some plugins. like import OBJ to E3D or Replace a model for example! any time you open the browser from inside AE, AE crashes with no Messages or errors

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Community Beginner ,
Sep 01, 2017

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Absolutely the same problem.

Support for Adobe said that the problem is in some kind of plug-ins. but the problem appeared after one of the updates of the AE 2017.

For myself, I found a solution to the problem: I returned to AE 2015.3  :))

I have never seen such an unstable version of AE (since version 5.5)

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Community Beginner ,
Sep 01, 2017

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I do not know, Kevin, I just returned in 2015.3 until you fix 2017

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Explorer ,
Sep 09, 2017

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Hi, the problem still exists, but here what i did trying to solve it and did not work!:

1. Reset AE workspaces. (Did nothing)

2. Close all the scripts. (Did nothing)

3. Reset AE reference file. (Did nothing)

4. Collect the project and move it to another hard disk. (Worked! But next day problem surfaced again!!)

4. Upgrade Windows! (Did nothing)

5. Unistall and re-install AE (looked like it worked, but after few hours it start crashing again when browsing!)

its just weird! My major problem now is that i need to replace a model inside Element 3D, but everytime i try to replace it and the browser is opene, AE crashes!

hey Kevin-Monahan​ Any updates from your side?

will keep this thread updated.

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New Here ,
Feb 06, 2020

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Hello. Did you resolved this problem? I have the same, AE crashes each time when I open explorer window in AE. Nothin helps me.

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