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after effects crashes with nvidia geforce rtx 2080 ti

Community Beginner ,
Aug 19, 2020

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Hello guys,

I'm experiancing crashes and slow performance with after effect even though my PC specs are great, after some reseach the problem is the compabilty with the graphic card, Nvidia geforce rtx 2080 ti.. as the crashes usually happend when you run GPU effects like element 3D, however it still show slow preview performance in general, sometimes it's just dones't do preview unill you restart the software.

 

my question is, are we expecting some updates from adobe to address the issues with graphics cards soon?

My PC specs:

CPU: Intel(R) Xeon(R) Gold 6242 CPU @ 2.80GHz
RAM: 256 GB
GPU Vendor: NVIDIA Corporation
GPU: GeForce RTX 2080 Ti/PCIe/SSE2
GPU RAM: 11264MB


thank you in advance.

 

 

 

 

 

 

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Crash, Error or problem, Performance, Preview

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after effects crashes with nvidia geforce rtx 2080 ti

Community Beginner ,
Aug 19, 2020

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Hello guys,

I'm experiancing crashes and slow performance with after effect even though my PC specs are great, after some reseach the problem is the compabilty with the graphic card, Nvidia geforce rtx 2080 ti.. as the crashes usually happend when you run GPU effects like element 3D, however it still show slow preview performance in general, sometimes it's just dones't do preview unill you restart the software.

 

my question is, are we expecting some updates from adobe to address the issues with graphics cards soon?

My PC specs:

CPU: Intel(R) Xeon(R) Gold 6242 CPU @ 2.80GHz
RAM: 256 GB
GPU Vendor: NVIDIA Corporation
GPU: GeForce RTX 2080 Ti/PCIe/SSE2
GPU RAM: 11264MB


thank you in advance.

 

 

 

 

 

 

TOPICS
Crash, Error or problem, Performance, Preview

Views

185

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Aug 19, 2020 0
New Here ,
Aug 19, 2020

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LOL adobe is so poorly optmized for PC im in the same boat as you.  So sad to see AE use one core of 12 to render. 

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Aug 19, 2020 1
Adobe Employee ,
Aug 20, 2020

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Hi acca84961349,

 

Sorry for your issue.

Could you share a crash report with us so that we can get it translated and try to find out the exact reason behind the crash? As you mentioned that it crashes when you use GPU effects, does it crash when you use native GPU accelerated effects like Lumetri Color, Gaussian Blur, etc?

Looking forward to your response.

 

Thanks,

Nishu

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Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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What driver are you using? There have been issues recently with the latest Nvidia Studio driver and rolling back to the previous Game-Ready fixes the problem. I don't know if your issues are the same, but rolling back (or maybe even updating depending on how old the drivers are) is an easy thing to try.

[Please use the "Reply" button under the FIRST POST to ensure replies sort properly.]

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Aug 20, 2020 0
Community Beginner ,
Aug 24, 2020

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Thank you guys for the quick reply, 
@Nishu, I don't have crash report, its just freeze and shutdown the application, it works with gaussian blur but I think the main issue is with Element 3D, and with other 3rd party plug-ins like trapcode, as it doesn't open the designer panel.

 

 

@ david, I tried to revert to older driver, and I tried the latest,  the problem stands, it seems that Adobe didn't consider modern Graphic cards in thier updates..

please let me know if there's something else I can do to fix this.

 

thanks

 

 

 

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Aug 24, 2020 0
Adobe Employee ,
Aug 26, 2020

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Thanks for getting back, acca84961349.

Would you mind testing After Effects with a few other native GPU-Accelerated effects? If everything goes well, you could try contacting the plug-in manufacturers and check if plug-ins are compatible with the version of After Effects and Nvidia GPU driver you using?

Let us know how it goes.

 

Thanks,

Nishu

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Aug 26, 2020 0
New Here ,
Oct 23, 2020

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@nishu_kush @davidarbor 

I tested that, in general the computer runs slow with any GPU accelerated effects, native or 3rd party... my friends have the same PC with different GPU, quardo 5000. but same issues. 
to be direct and honest hoesnt with you, after 14 years expericance in motion design, I realized after effect is very poorly designed, updates are jokes, taper and offset path repeater? ignoring huge list of bugs and slow performance. A pc like mine do amazing performance with much much more complex graphics on other softwares like autodesk and c4d, but when it comes to after effect, it find it hard to preview some 2d circles with motion blur on them...

I don't know if you have solution or it's just a software we need to abanden as soon as we get an alternative..
please thank the mastermind who changed the icon's color for the software, really made huge differnce in the Adobe legacy.. I mean that guy know how to use his time and solve problems.

 

anyway thank you for your time.

 

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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sorry I replied from my other account, what's funny is that there's no edit or delete option in the thread option.

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Oct 23, 2020 0