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After Effects Crashing 2020 (Mac)

Community Beginner ,
Mar 07, 2020

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Hello I'm new to after effects, so I was going to go through the learning part of the program, and every time I try to it just freezes (The wheel comes up)

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Correct answer by Cam6 | Community Beginner

 I'm just going to uninstall it then reinstall and that might work?

 

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After Effects Crashing 2020 (Mac)

Community Beginner ,
Mar 07, 2020

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Hello I'm new to after effects, so I was going to go through the learning part of the program, and every time I try to it just freezes (The wheel comes up)

Community Beginner
Correct answer by Cam6 | Community Beginner

 I'm just going to uninstall it then reinstall and that might work?

 

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Adobe Community Professional ,
Mar 07, 2020

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Tell us detailed tech specs of your system please.

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Community Beginner ,
Mar 08, 2020

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MacBook Pro (13-inch, 2018)

Processer 2.3 Ghz Intel core i5

Memery 8gb 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 655 1536 MB

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Community Beginner ,
Mar 08, 2020

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But when I go to premiere i can load the learning part of the software easily without any issues

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Adobe Employee ,
Mar 09, 2020

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Hi there,

 

Sorry for the trouble with After Effects.

Does it crash when you open the Learn panel or when you try to open the project files provided with the tutorials? Does it show any error message? If yes, please share a screenshot or screen recording so that we can understand the issue better.

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Mar 09, 2020

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Only when loading up the learning part

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Adobe Employee ,
Mar 10, 2020

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Could you try resetting the preferences of After Effects and check if it brings any change? https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

 

Thanks,

Nishu

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Community Beginner ,
Mar 12, 2020

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UPDATE:

I have tried to start. it. up today and. this. happend Screen Shot 2020-03-13 at 1.11.06 pm.png

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Community Beginner ,
Mar 12, 2020

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 I'm just going to uninstall it then reinstall and that might work?

 

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Community Beginner ,
Mar 12, 2020

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Nope, that didn't work. I still get the same message, then i restarted my laptop and it worked fine

 

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Adobe Employee ,
Mar 13, 2020

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Thanks for your patience @Cam6. Would you mind creating a new user account with admin rights and check if After Effects work in it? Instructions to create a new user account here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

 

Let us know how it goes.

 

Thanks,

Nishu

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