Highlighted

After Effects crashing every time I convert PSD to editable text

Community Beginner ,
Aug 30, 2018

Copy link to clipboard

Copied

This issue has been going on for months. Every time I import a PSD as a composition, I am unable to convert the text layers to editable text via the command
"Create-> Editable text." Every time I try it, AE crashes immediately.

Has anyone else encountered this or found a solution?

Correct answer by kayl0rza | Community Beginner

So I tried managing my fonts as suggest by theangietaylor​ and Roland Kahlenberg​. This did not return any corrupted fonts. (I had done a sweep a few months ago) Just to be safe I even removed any fonts that Font Book deemed "minor error." After Effects still crashed with every PSD. I ended up contacting Adobe Support. After they ran a few tests and tried a few things, they ended up just uninstalling AE and reinstalling an older version of AE (15.0.1). This worked. So, my problem is solved for now.

Views

3.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

After Effects crashing every time I convert PSD to editable text

Community Beginner ,
Aug 30, 2018

Copy link to clipboard

Copied

This issue has been going on for months. Every time I import a PSD as a composition, I am unable to convert the text layers to editable text via the command
"Create-> Editable text." Every time I try it, AE crashes immediately.

Has anyone else encountered this or found a solution?

Correct answer by kayl0rza | Community Beginner

So I tried managing my fonts as suggest by theangietaylor​ and Roland Kahlenberg​. This did not return any corrupted fonts. (I had done a sweep a few months ago) Just to be safe I even removed any fonts that Font Book deemed "minor error." After Effects still crashed with every PSD. I ended up contacting Adobe Support. After they ran a few tests and tried a few things, they ended up just uninstalling AE and reinstalling an older version of AE (15.0.1). This worked. So, my problem is solved for now.

Views

3.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 30, 2018 0
Adobe Community Professional ,
Aug 30, 2018

Copy link to clipboard

Copied

It’s most likely that the PSD is using a corrupted font. Can you try the same with anothervP`SD, using  standard system font to check?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2018 1
Community Beginner ,
Aug 30, 2018

Copy link to clipboard

Copied

Unfortunately the crash still occurred with both Helvetica and Times New Roman.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2018 0
Adobe Community Professional ,
Aug 30, 2018

Copy link to clipboard

Copied

Hello,

Do you use the same version or the above version of After Effects as Photoshop?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2018 0
Adobe Community Professional ,
Aug 31, 2018

Copy link to clipboard

Copied

Are you using a third party font manager? How many fonts are installed on your system?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
Community Beginner ,
Sep 05, 2018

Copy link to clipboard

Copied

I just updated all of my software to make sure it was not a version issue. I'm running the latest releases by Adobe CC; Photoshop 19.1.6 Release and After Effects Version 15.1.2

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2018 0
Community Beginner ,
Sep 05, 2018

Copy link to clipboard

Copied

I am not using a third party font manager. There are 2,166 fonts installed. My coworker has about as many fonts installed and does not have this issue. I've even had my coworker test my PSDs on her computer and it works just fine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2018 0
Adobe Community Professional ,
Sep 05, 2018

Copy link to clipboard

Copied

Try trashing your AE preferences.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 05, 2018 1
Adobe Community Professional ,
Sep 06, 2018

Copy link to clipboard

Copied

Yes, always the first thing to try. If you haven’t done this, easiest way is to hold down Command/Ctrl-Shift-Alt immediately after starting he application, before the splash screen appears.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 0
Community Beginner ,
Sep 06, 2018

Copy link to clipboard

Copied

I trashed my preferences, the crash still occurred.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 0
Adobe Community Professional ,
Sep 06, 2018

Copy link to clipboard

Copied

Be sure your PSD file is on RGB color mode.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 0
Community Beginner ,
Sep 06, 2018

Copy link to clipboard

Copied

The PSD is in RGB color mode but I do not believe it is in anyway an issue with the PSD. I can recreate the issue with any PSD and any font. If I send the same PSD(s) to my coworker, she has no problem creating editable text in After Effects on her computer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 0
Adobe Community Professional ,
Sep 06, 2018

Copy link to clipboard

Copied

I suspect you have one or more corrupted fonts. I suggest you enable your fonts alphabetically until you can get the Create Editable feature to work. IOW, disable all fonts except, say, all fonts starting with "A".

Once you identify the offending group, you'll have to dig deeper into finding the specific font that's causing the error. There will of course be trouble-shooting if the issue is caused by more than one font.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 1
Adobe Community Professional ,
Sep 07, 2018

Copy link to clipboard

Copied

I think it could also be just the sheer number of fonts that are installed. Thats a lot of fonts for the system to manage. Id recommend installing a font manager so that you can easily create groups and activate /deactivate them. It makes troubleshooting things like this much easier as you can just turn off all but the essential

system fonts with one click of your mouse. Plus its not the system thats handling all those fonts.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2018 0
Community Beginner ,
Sep 07, 2018

Copy link to clipboard

Copied

So I tried managing my fonts as suggest by theangietaylor​ and Roland Kahlenberg​. This did not return any corrupted fonts. (I had done a sweep a few months ago) Just to be safe I even removed any fonts that Font Book deemed "minor error." After Effects still crashed with every PSD. I ended up contacting Adobe Support. After they ran a few tests and tried a few things, they ended up just uninstalling AE and reinstalling an older version of AE (15.0.1). This worked. So, my problem is solved for now.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2018 2
Adobe Community Professional ,
Sep 08, 2018

Copy link to clipboard

Copied

Thanks for reporting back. However, there does not seem to be a definitive solution nor a case for an actual cause of your issue.

What you've reported can be inferred, incorrectly, to an issue with AE's latest version. Should you feel adventurous, to delve further, I encourage you to update to the latest AE build, to see if the initial props up again. If the problem does appear again, please file a Bug Report. If the problem is solved then we can at least ascertain, clearly that the current AE build is not a cause for your issue and it's best to put the issue down to an issue with the installation/maintenance of your previous installation of AE's latest build.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2018 1
Explorer ,
Oct 26, 2018

Copy link to clipboard

Copied

I'm having exactly the same issue (in cc2018 and it stills crashing in cc2019).

The only way that I find to make it work was first open the PSD in Photoshop, then open After Effects and convert the psd layer to text.

Hope it helps you too.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2018 0
Explorer ,
Nov 02, 2018

Copy link to clipboard

Copied

Hold on everyone: this issue DOES NOT have a correct answer!!! AE v16 AND v15 crash every time on "Layer/Create/Convert to Editable Text" I have updated my system to Mojave, and CC to the very latest, and this is still a major bug in the Adobe software. My only solution is to use AE 14.2.2; this issue SHOULD NOT be marked as "answered." So there

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 02, 2018 0
Martin99 LATEST
New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

This issue persists in AE 2020. The only solution that has worked for me is to rasterize the text layers and all layer styles. That works fine. Although, AE reorders the layers and its a whole unusable mess.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2020 0