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After Effects Crashing on Startup

New Here ,
Aug 18, 2020

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I use After Effects 2020 and the past 2 days it was working and I was able to start up and use it. Today it started crashing on "Initializing Mediacore" and I haven't been able to get it to the actual program since. I tried a lot of different things to get it to work and nothings been working so far.

 

I did Ctrl Alt Shift to reset preferrences and that did nothing, I removed all my presets and effects I imported and that didn't do anything, I disabled the display adapter and that didn't do anything, I deleted the Prefs.txt and that didn't do anything, and some other stuff but nothing works. The only thing I haven't done is uninstall and reinstall but do I have to reinstall all my effects and presets again or because its on my PC it remembers its apart of After Effects? And if I did uninstall and reinstall what do I have to do?

 

I've used Sony Vegas 15 on my PC and its always worked so I'm not sure if After Effects is more intensive so thats why its having more issues for me but I've looked and asked for help and I'm just being ignored or nobody has answers. I also have crash files but I don't know how to read them so I don't know what the issue is. 

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Crash, Error or problem, Freeze or hang

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After Effects Crashing on Startup

New Here ,
Aug 18, 2020

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I use After Effects 2020 and the past 2 days it was working and I was able to start up and use it. Today it started crashing on "Initializing Mediacore" and I haven't been able to get it to the actual program since. I tried a lot of different things to get it to work and nothings been working so far.

 

I did Ctrl Alt Shift to reset preferrences and that did nothing, I removed all my presets and effects I imported and that didn't do anything, I disabled the display adapter and that didn't do anything, I deleted the Prefs.txt and that didn't do anything, and some other stuff but nothing works. The only thing I haven't done is uninstall and reinstall but do I have to reinstall all my effects and presets again or because its on my PC it remembers its apart of After Effects? And if I did uninstall and reinstall what do I have to do?

 

I've used Sony Vegas 15 on my PC and its always worked so I'm not sure if After Effects is more intensive so thats why its having more issues for me but I've looked and asked for help and I'm just being ignored or nobody has answers. I also have crash files but I don't know how to read them so I don't know what the issue is. 

TOPICS
Crash, Error or problem, Freeze or hang

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56

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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Would you try to launch AE as administrator if the cause is related to initializing?

 

You choose this file.

C:\Program Files\Adobe\Adobe After Effects 2020\Support Files¥AfterFX.exe

 

You right-click the mouse and choose Run as administrator.

 

 

 

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Aug 18, 2020 0
New Here ,
Sep 07, 2020

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Running as administrator does the same thing, it crashes on Initializing MediaCore

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Sep 07, 2020 0
Adobe Employee ,
Aug 19, 2020

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Hi Lexilinaxo,

 

Sorry for the crash issue with After Effects.

If ToolfarmJP's suggestion didn't help. You can try the suggestion mentioned in the following Community post: https://community.adobe.com/t5/after-effects/ultimo-messaggio-registrato-lt-4561939904-gt-lt-ds-gt-l...

Let us know how it goes.

 

Thanks,

Nishu

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Aug 19, 2020 0
New Here ,
Sep 07, 2020

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I followed the instructions on the post you sent me. I erased everything in MediaCore except the dummt.txt file and restarted my PC and tried launcing After Effects but the same thing happens. 

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Sep 07, 2020 0
Adobe Employee ,
Sep 09, 2020

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Thanks for trying the suggestion. Please try reinstalling After Effects using the Creative Cloud desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

Let us know if it helps.

 

Thanks,

Nishu

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Sep 09, 2020 0