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After Effects importing images WRONG

Community Beginner ,
Sep 23, 2017

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As in importing the WRONG IMAGE.

I imported a series of jpegs (exported from illustrator), with slight variations. And they have the wrong file.

For exampe if I import "regular.jpg", "cherry.jpg" , and "grape.jpg", the "regular" will be fine but "cherry" will be the same image as "regular" and "grape" will be the cherry image. Except there are dozens of images with all sorts of variations.

I tried:

  1. Purging all memory and disk cache
  2. Reloading footage on all the files
  3. Quitting and restarting the program
  4. Shutting down and restarting the computer

HELP! I have a tight deadline. This is URGENT. Like I need this in an hour or so.

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After Effects importing images WRONG

Community Beginner ,
Sep 23, 2017

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As in importing the WRONG IMAGE.

I imported a series of jpegs (exported from illustrator), with slight variations. And they have the wrong file.

For exampe if I import "regular.jpg", "cherry.jpg" , and "grape.jpg", the "regular" will be fine but "cherry" will be the same image as "regular" and "grape" will be the cherry image. Except there are dozens of images with all sorts of variations.

I tried:

  1. Purging all memory and disk cache
  2. Reloading footage on all the files
  3. Quitting and restarting the program
  4. Shutting down and restarting the computer

HELP! I have a tight deadline. This is URGENT. Like I need this in an hour or so.

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Sep 23, 2017 2
Most Valuable Participant ,
Sep 23, 2017

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Show us some fullscreenshots. open the file in illustrator/Photoshop/Os picture viewer and show the same file in Ae so we can see what's wrong. do the files open fine in other software? is it the export process or the import process?

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Sep 23, 2017 0
Community Beginner ,
Sep 23, 2017

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Sorry. These are potential new designs for a brand. My boss, and his client, would kill me if I put them on a public forum.

I ended up re-exporting as pngs, which seemed to work. Maybe it's a jpegs thing (????).

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Sep 23, 2017 0
Most Valuable Participant ,
Sep 23, 2017

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You have not provided any useful info with regards to your program versions, system info, export/ save settings and whatnot. Sorry, but even if we were all-knowing and just had happened to hang around this forum incidentally in the middle of the night (European time), nobody could have given you any sensible answer. These days there's a gigazillion bugs in any Adobe app and it's simply impossible to provide any clues based on such non-information.

Mylenium

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Sep 23, 2017 0
Explorer ,
Aug 22, 2018

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I always love those replies. how would your response be different if he tells you he is on an iMac rather than a MacBook? Should it not just work?
Or do you go, ahh, on the 2014 Dell Model, there is a big on-off switch in the back, make sure it on.

I just encounter the same problem and I am glad people suggested the PNG solution.

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Aug 22, 2018 4
Advocate ,
Aug 22, 2018

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A “gazillion bugs”? I’ve told you a trillion times not to exaggerate!

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Aug 22, 2018 0
Community Beginner ,
Aug 05, 2020

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Re-saving it as the same JPG, but from PS also works (in case you have a specific format restriction or need).

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Aug 05, 2020 0
New Here ,
Oct 13, 2020

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Yes!!! I exported my images as png's instead of jpeg's on Illustrator and it worked. What kind of bug is this?!

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Oct 13, 2020 0
Enthusiast ,
Sep 24, 2017

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I've encountered this myself with JPEGs exported from Illustrator, and used the same workaround that you did - export to PNGs. Submit a bug report.

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Sep 24, 2017 4
New Here ,
Feb 02, 2020

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It's 2020 by now. This bug is still there....

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Feb 02, 2020 4
Community Beginner ,
Feb 04, 2020

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YES~~!!! I meet this bug, toooooo. TODAY.  🙂

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Feb 04, 2020 0
Adobe Community Professional ,
Feb 02, 2020

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When you export images from AI it is very easy to end up with CMYK images and they don't work in video apps. I find no bug like the one you are describing if the workflow is correct.

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Feb 02, 2020 0
Community Beginner ,
Feb 04, 2020

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Mine is RGB image export from AI, still have bugs. just 4 images, and there is 1 bug. ><

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Feb 04, 2020 1
Community Beginner ,
Feb 18, 2020

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Just ran into this same issue. Very annoying 😞

 

Exporting as PNGs seems to work fine at the moment.

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Feb 18, 2020 0
Community Beginner ,
Mar 30, 2020

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Same thing just happened to me. Exporting to PNG as mentioned seems to be the workaround. Would be nice if this would finally be fixed though. 

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Mar 30, 2020 0
New Here ,
Apr 25, 2020

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Ran into this problem today.
Exporting to .PNG worked for me.
Thanks for the help eveyone!

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Apr 25, 2020 0