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AFTER EFFECTS INFORME DE BLOQUEO

New Here ,
Sep 01, 2020

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Abro el programa, lo uso un rato y se bloquea. Ya me paso varias veces, aun reiniciando la pc. Necesito ayuda!! Se cierra solo

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AFTER EFFECTS INFORME DE BLOQUEO

New Here ,
Sep 01, 2020

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Abro el programa, lo uso un rato y se bloquea. Ya me paso varias veces, aun reiniciando la pc. Necesito ayuda!! Se cierra solo

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Error or problem

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47

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Sep 01, 2020 0
Adobe Employee ,
Sep 02, 2020

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Hi Lucia5EEC,

 

Thanks for reaching out. As I can understand, After Effects is crashing when you try to use it. Am I correct? We'd love to help you out. Could you share the following details so that we can understand the issue better?

  1. What's the exact version of After Effects you're using?
  2. What are your system specifications (CPU, GPU, RAM, OS)?
  3. Do you see any error message or crash report that you can share?

We're here to help, just need more info.

 

Thanks,

Nishu

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Sep 02, 2020 0
New Here ,
Sep 02, 2020

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version after effects: 17.0

Lucia5EEC_0-1599060010710.png

El error es INFORME DE BLOQUEO. Se cierra solo el programa despues de un rato de uso.

 

 

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Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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Simplemente al abrir la aplicación sola o estás intentando abrir un proyecto en concreto? Tienes acaso instalado plug-ins de terceros en After Effects? Qué efectos estás aplicando? Qué versión exacta de After Effects tienes instalada?

Intenta darnos la mayor cantidad de información posible que consideres útil para intentar ayudarte. Previo a esto podrías intentar reinstalar pero primero desinstalando con la Creative Cloud Cleaner Tool para que regenere toda la instalación en tu sistema.

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Sep 02, 2020 0