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Not sure what is happening. We tried to redownload but it is still occuring. Any ideas what is going on?
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Not sure what is happening. We tried to redownload but it is still occuring. Any ideas what is going on?
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Hi Halie Parkinson,
Sorry for your issue.
Please follow the steps given in this article to fix the problem: https://community.adobe.com/t5/after-effects/faq-how-to-solve-after-effects-v-17-5-crash-at-launch/m...
Here is what's going on:
The latest release of Camera Raw is not compatible with macOS 10.13 and After Effects fails to initialize the Camera Raw plugin resulting in a crash. Until we fix this, you have to downgrade the version of Camera Raw.
Hope this helps.
Rameez