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Not sure what is happening. We tried to redownload but it is still occuring. Any ideas what is going on?
Hi Halie Parkinson,
Sorry for your issue. Please follow the steps given in this article to fix the problem: https://community.adobe.com/t5/after-effects/faq-how-to-solve-after-effects-v-17-5-crash-at-launch/m...
Here is what's going on:
The latest release of Camera Raw is not compatible with macOS 10.13 and After Effects fails to initialize the Camera Raw plugin resulting in a crash. Until we fix this, you have to downgrade the version of Camera Raw.
Hope this helps.