After Effects keeps Crashing

New Here ,
Oct 08, 2020

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My program keeps crashing when I try to start it up. I've tried reinstalling, updating GPU, and restarting PC. I also cannot get into the program to clear my disk Cache, so that might be part of the issue? I have a project due this week, any tips and help would be amazing!

 

CPU: Intel I9 9990K

GPU: Nvidia Geforce RTX 2700

Ram: 16 GB DDR4 corsair Vengance 3200MHz

 

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Crash, Error or problem

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Most Valuable Participant ,
Oct 08, 2020

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Without any actual crash info we can't tell you much, but have you trashed the prefs and the config/ probing log of the graphics acceleration thingy?

 

Mylenium

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Adobe Employee ,
Oct 09, 2020

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Hi defaultr7wpao80fce3,

 

Sorry for your issue.

As Mylenium mentioned, we'd need more information so that we can troubleshoot the issue properly.

  1. Do you see any error message or crash report?
  2. How do you launch After Effects - by double-clicking a project file or by clicking its icon?
  3. What's the last loading module on the splash screen?

LLM.png

Let us know, we're here to help.

Thanks,

Nishu

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New Here ,
Oct 09, 2020

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I'm having the same issue.  I just updated my Nvidia driver.

 

Here is the crash report I get before it shuts down:

 

linb60069468_0-1602253702299.png

And here is the report it sends to Adobe:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="After Effects" applicationVersion="17.1.4" build="37" source="Windows-Client" crashType="n/a">
<time year="2020" month="10" day="9" hour="10" minute="26" second="24" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="cb2e910b-2c2a-4a5a-916e-4e7ff3a6fc4b"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7989" machine="Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="2400 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20200924000000.000000-000" driverVersion="27.20.100.8783" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_09491028&#38;REV_00&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200416000000.000000-000" driverVersion="9.3.3324.0" videoModeDescription="" pnpDeviceID="USB&#92;VID_17E9&#38;PID_6006&#38;MI_01&#92;7&#38;5E79E2C&#38;1&#38;0001" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200416000000.000000-000" driverVersion="9.3.3324.0" videoModeDescription="1680 x 1050 x 4294967296 colors" pnpDeviceID="USB&#92;VID_17E9&#38;PID_6006&#38;MI_00&#92;7&#38;5E79E2C&#38;1&#38;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660 Ti with Max-Q Design" description="NVIDIA GeForce GTX 1660 Ti with Max-Q Design" driverDate="20200914000000.000000-000" driverVersion="27.21.14.5638" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2191&#38;SUBSYS_09491028&#38;REV_A1&#92;4&#38;2764A01C&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x00007FFE79C2AF8D" symbolname="DumpRegistryKeyDefinitions"/>
<stackStatement index="2" address="0x00007FFE79C1CD14" symbolname="DumpRegistryKeyDefinitions"/>
<stackStatement index="3" address="0x00007FFE79C01504" symbolname="DrvDescribePixelFormat"/>
<stackStatement index="4" address="0x00007FFEC50D329B" symbolname="wglCopyContext"/>
<stackStatement index="5" address="0x00007FFEC50D0E1A" symbolname="wglSwapMultipleBuffers"/>
<stackStatement index="6" address="0x00007FFEC50D32FC" symbolname="wglCopyContext"/>
<stackStatement index="7" address="0x00007FFEC50EF490" symbolname="wglGetPixelFormat"/>
<stackStatement index="8" address="0x00007FFEC50F04B1" symbolname="wglDescribePixelFormat"/>
<stackStatement index="9" address="0x00007FFEC50EF8B3" symbolname="wglChoosePixelFormat"/>
<stackStatement index="10" address="0x00007FFF0D970699" symbolname="ChoosePixelFormat"/>
<stackStatement index="11" address="0x00000000137D5626" symbolname="AIF::OGL::Context::choosePixelFormat"/>
<stackStatement index="12" address="0x00000000137D68C2" symbolname="AIF::OGL::Context::setupRenderingContext"/>
<stackStatement index="13" address="0x00000000137D61D3" symbolname="AIF::OGL::Context::initialize"/>
<stackStatement index="14" address="0x00000000137D43AF" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>
<stackStatement index="15" address="0x000000000D996D8D" symbolname="COR_GetAIFInitialContextOGL1"/>
<stackStatement index="16" address="0x000000000D99703F" symbolname="COR_GetAIFInitialContextOGL1"/>
<stackStatement index="17" address="0x000000000D99B402" symbolname="ae::gpu::GPUManager::GPUManager"/>
<stackStatement index="18" address="0x000000000D99BB31" symbolname="ae::gpu::GPUManager::Initialize"/>
<stackStatement index="19" address="0x000000018178C2E7" symbolname="CEggApp::BirthPkgGrpC"/>
<stackStatement index="20" address="0x0000000181793E90" symbolname="CEggApp::IEggApp"/>
<stackStatement index="21" address="0x000000018174B184" symbolname="CEggApp::CEggApp"/>
<stackStatement index="22" address="0x00000001817B7EB2" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="23" address="0x00000001812AB10B" symbolname="AEWinMain"/>
<stackStatement index="24" address="0x000000014000265B" symbolname="unknown"/>
<stackStatement index="25" address="0x0000000140003502" symbolname="unknown"/>
<stackStatement index="26" address="0x000000014000394E" symbolname="unknown"/>
<stackStatement index="27" address="0x00007FFF0FF96FD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="28" address="0x00007FFF1021CEC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000021A0F018"/>
<register name="RCX" value="0x0000000000BFB050"/>
<register name="RDX" value="0x0000000000BFAFF8"/>
<register name="RSI" value="0x0000000000000004"/>
<register name="RDI" value="0x0000000021A0E1B0"/>
<register name="RSP" value="0x0000000000BFAFB8"/>
<register name="RBP" value="0x0000000000BFB0C0"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

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Adobe Community Professional ,
Oct 09, 2020

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I suspect your GPU drivers are the problem. 

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defaultr7wpao80fce3 AUTHOR LATEST
New Here ,
Oct 09, 2020

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I figured it out, it was a couple of things actually, I ran out of space on my drives and my GPU was out of date. So I purchased a new SSD and moved all adobe files over to it and it works fine now. Thanks for the tips though!

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