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After effects keeps freezing my computer

Community Beginner ,
Jul 20, 2020

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I haven't ever had this problem until today. I can work on my project for about 5 mins and then everything freezes and i have to manually power down my computer. I can be doing anything, from choosing a font to selecting a vector point to searching for an effect.

 

I have:

MacOS Mojave 10.14.6

iMac (Retina 4K, 21.5-inch, 2017)

Processor 3.4 GHz Intel Core i5

Memory 8 GB 2400 MHz DDR4

Graphics Radeon Pro 560 4 GB

using 500gb of the 1tb drive

 

and am using

after effects cc 2020

Topics

Crash, Error or problem, Freeze or hang, Performance

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30

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After effects keeps freezing my computer

Community Beginner ,
Jul 20, 2020

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I haven't ever had this problem until today. I can work on my project for about 5 mins and then everything freezes and i have to manually power down my computer. I can be doing anything, from choosing a font to selecting a vector point to searching for an effect.

 

I have:

MacOS Mojave 10.14.6

iMac (Retina 4K, 21.5-inch, 2017)

Processor 3.4 GHz Intel Core i5

Memory 8 GB 2400 MHz DDR4

Graphics Radeon Pro 560 4 GB

using 500gb of the 1tb drive

 

and am using

after effects cc 2020

Topics

Crash, Error or problem, Freeze or hang, Performance

Views

31

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Jul 20, 2020 0
Adobe Employee ,
Jul 22, 2020

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Hi catherinepleased,

 

Sorry for your issue. I see that you're having trouble with Afte Effects.

Could you check if it's happening with a particular project or all of them? Do you see any error message? Also, are you able to create a new project and work?

Let us know, we're here to help.

 

Thanks,

Nishu

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Jul 22, 2020 0
Community Beginner ,
Jul 22, 2020

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it's happening with two different compositions in the same project, but haven't opened any other projects.

 

no error message, just spinning rainbow wheel forever or just frozon, nothing moves

 

yes i can create a new project and work

 

thank you for your response

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Jul 22, 2020 0
Community Beginner ,
Jul 22, 2020

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it's happening with two different compositions in the same project, but
haven't opened any other projects.



no error message, just spinning rainbow wheel forever or just frozon,
nothing moves



yes i can create a new project and work


thank you for your respponse

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Jul 22, 2020 0
Adobe Employee ,
Jul 23, 2020

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Thanks for the details. It sounds like an issue with this particular project. Try importing this project into a new one and see if it works any better.

Let us know how it goes.

 

Thanks,

Nishu

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Jul 23, 2020 0