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After Effects keeps on closing, out of nowhere and without any warning whatsoever

Community Beginner ,
Mar 07, 2019

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That´s pretty much it, all updates installed and app just closes, no pop up from windows or adobe, it just disappears. Working on a project it´s being a serious challenge, any click seems to be a potential trigger for this situation (drag and drop, adding effects, etc.). Has anyone encounter such a situation? is there something i´m not seeing?

I´ve been working with AE for almost 5 years and nothing like this had ever happen before.

Hope someone out there can help me out!


PD: i´m currently using a dell inspiron 15 7000, i7, 16gb ram, Nvidia GeForce GTX 1050 Ti

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After Effects keeps on closing, out of nowhere and without any warning whatsoever

Community Beginner ,
Mar 07, 2019

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That´s pretty much it, all updates installed and app just closes, no pop up from windows or adobe, it just disappears. Working on a project it´s being a serious challenge, any click seems to be a potential trigger for this situation (drag and drop, adding effects, etc.). Has anyone encounter such a situation? is there something i´m not seeing?

I´ve been working with AE for almost 5 years and nothing like this had ever happen before.

Hope someone out there can help me out!


PD: i´m currently using a dell inspiron 15 7000, i7, 16gb ram, Nvidia GeForce GTX 1050 Ti

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Mar 07, 2019 1
New Here ,
Mar 07, 2019

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I've been having this exact same issue recently, and I've been using after effects for roughly the same amount of time and have never encountered this before!

I also find that now when I have video footage on the timeline in anything other than 'Full' resolution, it plays with these weird green bars across the footage?

If anybody knows what the issue we're both facing is, that'd be really helpful!

My specs are: Dell XPS 15 Intel(R) Core(TM) i7-7700HQ Quad Core Processor, 8gb ram, NVIDIA GeForce GTX 1050

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Mar 07, 2019 0
Adobe Community Professional ,
Mar 07, 2019

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It is likely a video driver issue.

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

See here, too:

Green streaks appear

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Mar 07, 2019 0
Community Beginner ,
Mar 07, 2019

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I don't have the Green bars issue so i think these are different problems. Also i haven't updated ir modify any of the graphics software, gonna give it a try anyways just in case, you never know.

Thanks for your input!

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Mar 07, 2019 0
Adobe Employee ,
Mar 20, 2019

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Hi isandroj and LordOfTheWarthogs,

Sorry to hear that you're running into this issue.

Have you noticed a pattern with these crashes? Like when you click a specific button or something?

Can you check if a crash log has been generated? FAQ: How to find After Effects crash logs on your computer?

If yes, please share the log(s) with us so that we can check what's going on exactly.

Thanks,

Rameez

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Mar 20, 2019 0
Community Beginner ,
Apr 28, 2019

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Noticed this as well, on macOS. After 15-20 minutes, AE will just ask if I want to save and then it closes. There is no crash log.

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Apr 28, 2019 0
Community Beginner ,
Apr 01, 2020

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Any solution for this yet? I've got the same problem with After Effects and Premiere. "Save - Don't Save"

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Apr 01, 2020 0
New Here ,
Apr 19, 2020

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I am having the same issue. After Effects just seems to close without warning after about 10-15 minutes of start-up. I went to check out the logs to see if it was there but there is no log to be seen. I was wondering if there was a fix to this? I already uninstalled and reinstalled completely and there has been no change. 

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Apr 19, 2020 0
Community Beginner ,
Jun 08, 2020

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I am pretty sure the closing issue is related to the Creative Cloud Desktop App logout problems. I just found out that this application Glasswire interfered with Creative Cloud. So this is what I did:

 

  1. I uninstalled Glasswire, but no difference
  2. Restore Windows Firewall to defaults
  3. Reset Windows 10 network settings.
  4. Restart computer

 

That did the trick for me. If you never used Glasswire, try to look for any other internet monitor/firewall applications and reset your network and firewall settings.

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Jun 08, 2020 0
New Here ,
Jul 20, 2020

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I'm facing the same problem as well. I noticed that whenever I'm adjusting the time at the timeline. Once I type in the time i want, it will reopen the program automatically. Fyi, I'm using Mac.

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Jul 20, 2020 0
Community Beginner ,
Aug 31, 2020

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I don't have the issue anymore, it could be because of the scripts I had added

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Aug 31, 2020 1