After Effects keeps saying "Not responding" on my Mac

New Here ,
Apr 21, 2020

Copy link to clipboard

Copied

My after effects keeps saying "Not responding" on my Mac. The rainbow circle loading mouse spins which means it doesn't respond. I've installed the app and It didn't work and I also got a higher version of AE and it didn't work. help? I think something is wrong with my computer but idk what.

TOPICS
Freeze or hang

Views

286

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

After Effects keeps saying "Not responding" on my Mac

New Here ,
Apr 21, 2020

Copy link to clipboard

Copied

My after effects keeps saying "Not responding" on my Mac. The rainbow circle loading mouse spins which means it doesn't respond. I've installed the app and It didn't work and I also got a higher version of AE and it didn't work. help? I think something is wrong with my computer but idk what.

TOPICS
Freeze or hang

Views

287

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 21, 2020 0
Adobe Employee ,
Apr 22, 2020

Copy link to clipboard

Copied

Hi ellavenancio,

 

I've moved your comment into a new discussion for troubleshooting.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0
Adobe Employee ,
Apr 22, 2020

Copy link to clipboard

Copied

Which version of After Effects are you using exactly? https://adobe.ly/2Tri88U

What kind of Mac are you using and which OS are you on?

Are you able to launch the app properly or does it freeze on launch?
Do you have any third-party plugins for After Effects?

 

Let me know.

Rameez

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0