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After Effects Not Responding

New Here ,
Aug 22, 2020

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Hello whenever I try to do something to my project like add an effect or preview it, it freezes and doesn't respond. I have to wait a few minutes for it to work again or it completely crashes. Even if I want to add a preset or effect it freezes up. I'm not very familiar with pc's so I won't know any terms used for it. The only thing I know about my pc is that its from cyberpower. Please help me its been like that ever since I got after effects so I can't use it as much as I like.

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After Effects Not Responding

New Here ,
Aug 22, 2020

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Hello whenever I try to do something to my project like add an effect or preview it, it freezes and doesn't respond. I have to wait a few minutes for it to work again or it completely crashes. Even if I want to add a preset or effect it freezes up. I'm not very familiar with pc's so I won't know any terms used for it. The only thing I know about my pc is that its from cyberpower. Please help me its been like that ever since I got after effects so I can't use it as much as I like.

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Aug 22, 2020 0
New Here ,
Aug 22, 2020

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I found out that the pc model im using is GMA3400BST

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Aug 22, 2020 0
Adobe Community Professional ,
Aug 22, 2020

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Be sure you your GPU driver is updated to the latest version 

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Aug 22, 2020 0
New Here ,
Aug 24, 2020

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I checked and it was already updated to the latest version

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Aug 24, 2020 0
Adobe Employee ,
Aug 26, 2020

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Hi Bianca5F90,

 

Sorry for your issue.

We'd love to find out why After Effects is not working as it should but we'd need more information on your system (CPU, GPU, RAM). Here's how you can find this information: https://www.windowscentral.com/how-check-your-computer-full-specifications-windows-10

Also, please check if it's happening with a particular project or any project that you open.

Let us know, we're here to help.

 

Thanks,

Nishu

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Aug 26, 2020 1
New Here ,
Sep 01, 2020

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Here is the information I got, also its been happening to all of the projects i've worked on, 

RAM 8.00 GB

CPU AMD RYZEN3 2300X Quad-Core Processor

GPU AMD Radeon (TM) RX560 Series

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Sep 01, 2020 0
Adobe Employee ,
Sep 02, 2020

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Thanks for sharing the details. Your computer is not meeting the minimum system requirements for After Effects but we'll try our best to help you out. Could you share the details of the media you're working with (frame rate, frame size, format/codec)? Here's how you can find the details. Also, are you using any third-party plug-ins?

We're here to help, just need more info.

 

Thanks,

Nishu

MediaInfo is an invaluable tool for troubleshooting issues with video editing source files. For more information, visit our Community Forum at Muvipix.com

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Sep 02, 2020 0
New Here ,
Sep 11, 2020

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I tried multiple times to look for the frame rate, and frame size but I couldnt find it. The only plugins I have used is twixtor. Also I think it'll be better if I just upgrade my computer so it can meet the requirments but i'm not sure how I can do that. Is the RAM the only thing I need to upgrade or do I also need to change GPU?

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Sep 11, 2020 0