After Effects Preview Probloem

[Santiago Chaher]

Hello! Im having a problem with previewing in after effects. No matter what settings i dial in the preview panel, it always plays back (previews) in Quarter Quality (cant change it), 24fps (cant change it), Audio On (cant turn it off) . No matter what settings I have the preview panel set on, it always previews that way.

Any tips?

Im on Windows (Dell G3) And After Effects CC 2019

[Byron Cortez · Accepted solution]

Try resetting the Ae preferences:

https://blogs.adobe.com/kevinmonahan/2013/10/15/reset-after-effects-preferences/

[Santiago Chaher]

Thank you so much! That did the job for me, thanks for replying so fast 😄

[Byron Cortez]

You're welcome!